[Resolved]  HDFC Bank — Worst customer service support

Address:

560037

I am really feeling sad for being hdfc customer.

I got a call from HDFC bank representative offering a credit card, I told I need solitaire card or money bank finally they sent titanium card.

I was using but I am not satisfied with reward points or offers so I called customer care they told me to drop a upgrade form.

I have sent the upgradation form in July . No update for a month, I called customer care again then they are telling signature mismatch. Don't they have common sense to update by sms or email before I contact?

Ok then I sent signature mismatch form and upgrade form again on September 2nd, 2016. Asusual no update from them then contacted customer support on 17th September 2016, she told card upgraded then I was waiting for card, again I contacted on 20 September 2016, then real story revealed he told not eligible for card upgradation updated on July 5th, 2016. Why can't they update me this.

Now who will have time for everything submitting form eg: for reward points form, signature mismatch form, upgrade form.

Other banks provide very good services for reward points just if we call they will credit as cash to card, for cancelling card they will do it on call, for upgrading card they will check eligibility and send executive for the procedures.

Please consider my feedback. It's wasting lot of customers time.