| Address: | New Delhi, Delhi, 110085 |
I regret to inform you that my husband mr. Kapil kumar who was having the above account expired on 8th january 10`9 due to cardiac arrest and accordingly, the bank was informed about it on 10th january.
I being the coparcener in the above account asked the bank to let me know the formalities to be completed for getting the amount but regret to inform that in spite of my best efforts by visiting the branch at several times till 24th january and mail also sent to your customer care team to know about required documents under reference no "hbl=[protected]" and same was assigned to ms. Pooja, finally on 15th february i was informed by ms. Pooja regarding required documents from your product as well as legal team.
On 19th february all documents including indemnity bond, noc from my children's (Atul malik & garima dua) was given and i was been assured that within a week this amount will be settled.
On 25th february when my son in law (Sumit dua) again contacted the branch to know the status, he was informed that all signatories are required personally at the branch for signature verification which was done on the same day.
On 28th february we contacted branch manager regarding the outcome of this case and was assured that no further documents are required at my end and settlement will be done positively before 5th march.
On 1st march i got a call from ms. Pooja that now in this case succession certificate is required.
That my daughter mrs. Garima dua who is working with distt. Court and is ps to judge and she asked session judge to know what is the procedure in getting succession certificate who informed her that it is required only in immovable properties cases and only indemnity bond is sufficient in case of bank account settlement.
However, i may mention here that my husband kapil kumar was having a savings account with the same branch and my daughter garima dua was the nominee in that account which was settled by them in 45 days without any documentation.
In all our family is having a number of imperia account with the same branch and are running with good balances which can be confirmed from the branch itself.
In the end, i would request your good self to be kind enough in getting the above account settled at the earliest otherwise i will have no other option than to move our family accounts with some other bank.
Hoping for a favorable and timely settlement.
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