| Address: | Basaveshwara nagar branch(HDFC0000361) |
I am using HDFC account from past 4 years
Customer ID:[protected]
A/C: ********* 7012
I received message from HDFC regarding auto pay reminder (06/Jan/2022) and saw amount more than what I am supposed to pay hence contacted customer care twice (since I didn't get clear answer 1st time) and I was told not to worry since that was automated message and only the actual amount would get deducted from the phone banker or customer care.
However, the auto pay deducted more than the actual amount from my account again contacted customer care and had call like for 30 mins and yet the phone banker was not having answer and kept on keeping call on hold and coming back with more questions and asking more details.
Finally my only option was to contact the HDFC home branch (HDFC0000361) and visited branch on 1/7/2022 and contacted helpdesk (Name: Atmal not sure if her name is correct) and she was not even ready to listen to my words and was busy on her phone. After asking repeated times she told me contact customer care again since credit card information will only be provided by customer care and the home branch doesn't handle the credit card related queries
So at last decided to cancel my credit card and asked for cancellation form and she started saying multiple times to pay the outstanding before cancelling. I mean she doesn't provide information about credit card but so much eager to recover amount
BTW, I have been paying my credit cards bills on time from past 4 years not even once missed and this is how they respond as if I will skip town with paying there outstanding amount
Lesson learnt: HDFC home Branch is allowed only to sell credit cards to their customers (using attractive offers and fancy words) but if we face any issues then they are not responsible only contacting customer care is the option and if customer care is not able to resolve then we cannot visit home branch. This is HDFC bank policy Was this information helpful? | 
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