[Resolved]  HDFC Bank — wrong account opened

Address:

FR. CHICO MONTEIRO ROAD, 403515

I had requested the hdfc bank, candolim to open an nri for my cousin from london, in the month of june 2018. The bank manager deputed someone from the branch who explained to us the nre and nro account. The purpose for the account was made known to the employee of the bank who then advised us to open an nro account. The forms were signed and my cousin went abroad. After 3 months, i realized that i was not given the passbook which i subsequently got after several reminders.
On the 8th of march, i handed over two cheques to be credited to the said account. My cousin, meanwhile received an email from the bank which mentioned only the initial amount deposited. It put me into a very awkward situation. I asked the bank for an explanation it was only on the 4th april that i was informed that the two cheques could not be credited to the said account since the account that was an nre one and not nro which was requested for by us. This has caused me a lot of stress. Not to mention that the cheques could lapse. I have requested the bank to convert the said account from nre to nro with a request from my cousin from his registered email. Why should we be penalized for the mistake of the bank.
The bank wants my cousin to fill the form online scan documents and courier it to the bank which is confusing for him as he is not familiar with terminology here. Besides who will bear the cost of the courier from london?