HDFC Bank — Wrong commitment done by customer care executive.

Address:

HOUSE NO 1549, GALI NO 6 22FEET ROAD SANJAY COLONY SECTOR 23 NIT FARIDABAD

I have taken a jumbo loan in january month and at that time was not informed that a separate bill will be generated apart from credit card. My credit card bill was generated and I paid the bill, but after few days I received a call and was told that I havent paid the loan emi. I was provided a link and I paid the loan emi and I was assured that no late fees fine will be levied. But now I can see that 1100 approx has been charged. Very upset to see this kind of service and commitment from such a esteemed bank.