[Resolved] HDFC Bank — wrong credit card issued

Antarjyoti

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560037
Website:	www.consumercomplaints.in

I had applied for hdfc bank platinum times card via hdfc bank customer executive and they confirmed and processed my request. Today i have received my credit card and it seems to be a hdfc bank platinum freedom credit card which has a credit limit of only 50000 that is no where near to platinum times card. This is a pure fraud with the customer and when i told customer care regarding this issue told me that it is a long procedure to replace it. Please replace my card with the hdfc bank platinum times card as i do not need the freedom card. Please provide a resolution on this asap.

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Mar 25, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed in your mail and you may look forward to receiving a response to your e-mail id within 03 working days. The reference number for this interaction is [protected]. We request you to bear with us in the interim.

-Manoj
HDFC Bank Customer Assistance