[Resolved]  HDFC Bank — wrong deduction of charges from fastag

Address:

Pune, Pune, Maharashtra, 411015

Hi team,

I have paid toll charges 173 rs manually as i was not in fastag lane on 19th jan 2020 16:22 at khalapur toll plaza mumbai pune express way.

After that when i reached talegaon toll plaza again they deducted the 173 rs from fastag account. I showed them the receipt also but still they deducted.

So please refund the charges which was deducted from fastag account.

I have shared the receipt, rc copy and below is the deduction sms from hdfc to email id of fastag 'fastag. [protected]@insolutionglobal.com'

"dear customer, your fastag a/c has been debited for rs. 173 for transaction by vehicle mh# at toll talegaon toll plaza on[protected]t17:52:26. Balance amount in the a/c is rs. 281 - hdfc bank ltd.

Please refund the money asap. There is no response on this. I have raised this on fastag portal and sent email also but no luck. This is very pathetic service by hdfc bank. Fastag portal also is very rediculous.