[Resolved]  HDFC Bank — wrong deduction of money from my account - [protected] due to negligence from hdfc0002377

Address:

560066

Hi,

This is to inform that there was an deduction of rs 5162 towards inter-brn cash chg incl gst 170118 on 22nd jan 2018 from my account for withdrawing x lakh through cheque on 17th jan 2018.

This charges which was applied was not informed to me by any of the representative at the time of withdrawal and was agreed by hdfc0002377 bank officials (Abdul and anil) that this was their fault.

I have been called by suchitra (Similar name) from hdfc whitefield branch - hdfc2377 and told the money will be reversed and later on the same day i received the call from bank manager - murali subramaniam imposing on that iam the person who is telling lie. He was faulty accusing on me of telling lies so immediately i travelled to the respective branch to speak to branch manager. The branch manger called everyone linked towards this – anil, cashier support lady and jackson. Then again i narrated full scenario in front of them and to the bank manager.

Nobody had anything to say. Mr. Anil who was the cashier that day is telling “i might have told you” and the bank manager is narrating based on that “he has told” – that means iam telling lies - this is clearly not acceptable. It is falsely accusing the customer and showing no interest on what the customer has to say. The bank manger should be moderate, he should be a problem solver not problem creator. He does not have rights to behalf indecently with the customer.

Please return the deducted amount of rs 5162 to my account. I want the full amount to be returned without deducting any gst or charges as this is purely the negligence from the hdfc0002377 side and share the details on which date amount will be reverted.

Regards,
Arun pillai