[Resolved] HDFC Bank — Wrong information provided by hdfc life agents to trick me into buying policies

Swati Agrawal90

from Delhi, Delhi

Address:	Mumbai City, Maharashtra, 400072
Website:	www.hdfclife.com

This is regarding my policy no. 18498508 with HDFC Life. The sales agent who came to me and explained the policy wrongly informed me the Policy administration charges. It is levied on monthly basis however I was informed that it is levied on annually. So I decided to withdraw my amount but they are telling me that they will levy withdrawal charges will lock in my money for 5 years.
I have been complaining regarding this since 3 months but they are just allotting me different Grievance Redressal Officer and not taking any action on this. I have all the proofs including mail to support my claim.
I am extremely tired of this now, If they dont address it in a week I am going to move to consumer court and sue them for much bigger amount,

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Jun 21, 2017

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

May 21, 2017

HDFC Life Customer Care's response Hi, kindly write your issue to us at [protected]@hdfclife.com from your registered Email ID for us to look into it.