[Resolved]  HDFC Bank — wrong method of calculating late fee for credit card

Address:

682021

I am using hdfc credit card and was having a reward point balance of 11243 which i redeemed as cash for rs. 2249/- which got credited against my account on 22nd mrch and my payment due date was 29th of march. While making payments, i could see that in my net banking account, there was a description like 'total unbilled credits (Credit transactions after last statement, including payments)' and the amount was showing as 2249/- and thus since it is reflecting the redemption of reward points as payment after my last bill, i paid only the remaining balance of my last statement.

Now here comes the bad face of the hdfc card team. They charged me rs.600/- as late fee and other financial charges and the funny thing is that still my net banking account shows the 'total unbilled credits (Credit transactions after last statement, including payments) as having more amount than the actual bill in the last week.

So in this case, what sort of actions needed from my side, like their net banking website itself showing as i paid more than the last generated bill and still hdfc credit card is charging late fee and financial charges. Please help me.