[Resolved] HDFC Bank — Wrong statement

ASHOK JAGLAN

from Mumbai, Maharashtra

Address:

VPO kurana, Tehsil Israna, Distt Panipat

I am customer of hdfc bank and from last 1 yr i am using hdfc bank salary account.
I am very upset about hdfc bank credit card service. I see that today in monthly statement there are multiple charges are levied on me. Hdfc people committed to provide good service so i choose hdfc credit card. But i see there are multiple entry which are inaccurate they charged wrongly.
I need my money revert back in my account other wise i am escalate this matter to rbi and consumer forum.

Wrong charges applicable on my statement :

Instaloan, INT NBR-01, [protected] (Reg# 09999999980823002648398)-704.55
Instaloan, PRIN NB-01, [protected] (Reg# 09999999980823002648380)-2767.46

Total : 3472.01 rs unnecessary charges levied on me

I want the restatement with corrected amount with an early date.

Thanks & regards,
Ashok
Credit card : 0745 (last 4 digit)
[protected]

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Aug 13, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2020

HDFC Bank Customer Care's response Dear Customer,

Kindly note, we are operating with limited staff as part of the preventive measures for COVID-19. This may result in a delay in our response to your email. Our Customer Service Executives will respond within a maximum of (7) working days. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance