[Resolved] HDFC Bank — Wrong transaction with chillr app and bad response by manager

ਵ

ਵਲੈਤੀ ਪੰਨੂ

from Mohali, Punjab

Address:

143409

Yesterday on 14/11/16 i bought second hand phone . as old currency was not acceptable by seller i made several transactions which were failed at that time but after sometime payment was successful without my consent or confirmation and that person was unknown . amount was 36000 sent by chillr app even i had not received call from bank before deducting balance.as although then i had made seller a payment with cash.my account no. is [protected] and my name is ajaypal singh and branch address is naushehra pannuan distt tarn taran, 143409 punjab.when i had visit to branch for my loss they had not listened me for once

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Nov 15, 2016

Complaint marked as Resolved

They did not contacted me in any way I had not any mail or call

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2016

HDFC Bank Customer Care's response Dear Customer,

We have checked and found that the said transaction has been reversed to your account. Please check your account statement online for further details.

For further assistance you may mail us at [protected]@hdfcbank.com.

-Anay
HDFC Bank Customer Assistance