[Resolved] HDFC Bank — wrongfully debit in my credit card

Mk jhala

from Ahmedabad, Gujarat

Address:

380007

On 19.12.2019 my credit card no[protected] is wrongfully debited with rs455.08 (Finance charge) + rs81.91 (Igst) total rs537.99. Bill amt for nov 2019 was rs15071 i paid rs12161.80 on 25.11.2019 before due date.
Though i was of the knowledge that i am to pay minimum due amount than also i credited rs12161.80.
Resultantly only rs2909.20 was unpaid on due date.
So please revert the wrongfully debited amount rs537.99.
Thanking you
M k jhala
[protected]

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Feb 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to clarify that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same. http://bit.ly/2ZWH9JZ

-Nadia
HDFC Bank Customer Assistance