HDFC Bank — wrongly amount debited from my fastag account

Raghukt77

from Bengaluru, Karnataka

Address:

Bangalore, 560092

I received a message that Rs 105/- has been debited from my account at LADPALWAN Toll Plaza. I am based out of Bangalore and it has been debited from my account wrongly. I have not travelled any where. Below are the details. Please check the same and credit back the amount to my account at the earliest.
Also attached the screenshot of message. Multiple such messages has been received and more than Rs 300 has been deducted from my account and still it is continuing.

Fastag Customer ID : [protected]
Valet ID: [protected]

Even after giving multiple complaints to the customer care they are not resolving the issue. Please help to close it asap. My amount is getting debited un-necessarily.

+1 photos

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to write to fastag.[protected]@insolutionsglobal.com for further assistance in this regard.

-Nadia
HDFC Bank Customer Assistance

Nov 18, 2019

Updated by Raghukt77 Thank you for the update. But I have clearly mentioned that i had raised complaint with customer care and also mail sent to the above given mail id on 28th of Aug 2019. But i have not received any response. Also as suggested by customer care i have sent whatsapp message with all screenshots, RC copy, Vehicle photo also to the number ([protected]). Please get it resolved asap.