HDFC Bankbank — credit card malpractice and excessive charges

Address:	560064
Website:	hdfcbank.com

Below is my mail dtd 21/jan/2019 to HDFC bank. My old HDFC card ending with 0389 was the one I used to make my purchases. However, after services were stopped to my card for non payment for a couple of months, I stopped receiving the statement for the old card and instead I am receiving statement under a new card. (They show the old one as NPA while showing the new one as collection) I request the RBI's interference to penalize the bank as I have literally been harassed to make payments, but they are not providing a credit card statement even when I requested only physical copy. Nor have I received any intimation so far that the credit card number has changed.

In addition, they are not mentioning the minimum due or the outstanding transparently and every month there are excessive charges on my card.

Below is my mail to HDFCbank. Request your assistance in resolving this.
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This is to confirm that I have not received the credit card statement for my card ending with 0389. I have instead received a statement for another credit card ending with 6883 in which the below mentioned fields are not mentioned at all.


Firstly, I have never used any card bearing number 6883 nor have I received any intimation regarding the credit card numbers changed. I hence will NOT be making any payment for the new card, but will only make my payment for the old card if I receive the statement along with the minimum due every month and not in an email, but a physical hard copy addressed and sent to my residential address. It has been the most frustrating experience with the continual harassment from HDFC bank towards payment when in fact I have always requested a physical copy to be delivered to me.

Please reinstate the bill under the old credit card number till the payments are complete. The card is blocked and unusuable, but the payments will continue till my payments are complete. If I do not receive under the old credit card, then I will assume I have no further liability.

Thanks for your understanding,
Harshavardhan