[Resolved] Hdfc Credit Card — unruly and inappropriate talk by recovery agent (tanusri dutta: name as told)

2 Reviews
Kolkata, West Bengal, India
 dsr19762019 on Jun 25, 2019
We had got a credit card made in name of my wife long time back...
Financial matter and condtions keep on changing and there are times when one is not able to pay in time due to travel/etc.
Please train your recovery guys to deal with customers who have been paying back due amounts for so many years with respect and courtesy.
Hdfc credit card recovery division needs to be trained in ethics and behaviorial science while dealing with customers.
They cannot just cross their boundaries in name of last date and force and compel that today is last date and get it done by 5/6pm etc etc even when one is categorically telling that will be done in by next day..
I ve got call from [protected] (A lady who when asked to give her name told she is tanushree dutta) at around 1620h today.
Pl check up and take action against such unruly people to protect company's image which is going to dumps.
Complaint marked as Resolved Jul 30, 2019

Complaint Status

[Jun 25, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response, Jun 29, 2019
Dear Customer,

This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response on your recorded email ID in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

HDFC Bank Customer Assistance
Complaint comments  1 Comment     Updated: Share0Tweet0


Dear sir/mam
i have paid check payment 04.05.2019 after 7 or 8 days i have received message that check has sum issue now your bank charging me moor then 700 RS late fee please let me know that your cash counter proton why he has not reject the check i hope you re solve this issue

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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    Hdfc Credit Card - unruly and inappropriate talk by recovery agent (tanusri dutta: name as told)