[Resolved] Hdfc Credit Card — unruly and inappropriate talk by recovery agent (tanusri dutta: name as told)
Kolkata, West Bengal, India
Dsdsr19762019 on Jun 25, 2019
We had got a credit card made in name of my wife long time back...
Financial matter and condtions keep on changing and there are times when one is not able to pay in time due to travel/etc.
Please train your recovery guys to deal with customers who have been paying back due amounts for so many years with respect and courtesy.
Hdfc credit card recovery division needs to be trained in ethics and behaviorial science while dealing with customers.
They cannot just cross their boundaries in name of last date and force and compel that today is last date and get it done by 5/6pm etc etc even when one is categorically telling that will be done in by next day..
I ve got call from [protected] (A lady who when asked to give her name told she is tanushree dutta) at around 1620h today.
Pl check up and take action against such unruly people to protect company's image which is going to dumps.
Complaint marked as Resolved Jul 30, 2019
[Jun 25, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified SupportHDFC Bank Customer Care's response, Jun 29, 2019
This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response on your recorded email ID in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].
HDFC Bank Customer Assistance
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