HDFC Ergo General Insurance — Company denying to add my child within a family floater health insurance.

HDFC ergo health insurance say i can't add my son to my active policy[protected] as he is over 1 year now. I just renewed my policy in December 2020 month and they want me to wait for the next renewal which is due in December 2021. I feel what kind of family floater it is when it can't cover my immediate family members.

They are simply denying adding child to the policy due to their own conditions while i was aware my immediate family members are automatically added or covered.

I feel kind of cheated here. Is anyone can please help me out as what i can do here to add my child to the active policy.

Service ID=[protected]

=====================================================

On Thu, Jan 14, 2021 at 7:47 AM [protected]@HDFCERGO wrote:
Dear Mr. Tayal,
Welcome to HDFC ERGO General Insurance Family.
We've just grown bigger. We're pleased to announce the merger of HDFC ERGO Health (erstwhile Apollo Munich) with HDFC ERGO General; now a family of 1.5 Cr policy holders. Assure you of our Best services, as always.
This is with reference to your e-mail dated 14th January 2021 with regards to policy number[protected].
We wish to inform you that, we cannot add your son in policy number[protected] in mid term as your child age is more than 1 year.
However, you can add your son at the time of renewal.
Wishing you good health and happiness!
Sincerely,
Customer Experience Management, HDFC ERGO General Insurance Ltd
Note: Need a doctor's advice but worried to step out. Take it easy with HDFC ERGO. Launching "Tele Clinic" - our Free online doctor consultation service.Simply download the HDFC ERGO app to get started.