HDFC ERGO General Insurance Complaints & Reviews

On September 12th while purchasing a car insurance policy on HDFC ergo Website, I did a UPI Transaction of 5205 Rs. From My ICICI account (Mobile Number- [protected], Car Number- DL02C AU 9827) . Money got debited from my account but policy has not been issued(Screenshot attached)

UPI Ref no.[protected]

Kindly revert the amount back into my account else I will contact RBI Ombudsman.

RESPECTED SIR/MADAM,

It's MOHAN MALWADKAR, R/o 294/1, Assagao, Bardez, Goa.
I have buy motor insurance policy from HDFC ERGO General insurance, but the policy is not uploaded & updated on RTO M PARIVAHAN PORTAL, Also it is not showing on your online HDFC ERGO'S website.

RTO office Mapusa, goa is not accepting my application because of its not updated on RTO PARIVAHAN PORTAL.

The details are Following,

1) Name- MOHAN MALWADKAR
2) Policy proposal no. [protected]
3) Vehicle no - GA 03 AJ 3051
4) Invoice no - [protected]

Contact No - +[protected]
+[protected]

Kindly Please Verify my policy & Upload/Update my policy on RTO PARIVAHAN portal.

I bought a policy from the HDFC ergo and at the time of purchasing an insurance representative told me your refrigerator is filly insured and now I'm facing a problem-related o refrigerate and I informed that the same too in July and they are saying like we don't cover this part of the refrigerator.

i will neve suggest anyone to purchase a policy from HDFC ERGO

I have tested positive to Covid-19 and have been admitted in hospital. As soon I got admitted at hospital I have intimated to HDFC- ERGO insurance - RRHF[protected]. I have also submitted all the required documents. It's been more than 2 months and there's no proper response. I'm getting lame emails that are completely irrelevant to the claims I have made.

Looks like HDFC ERGO Insurance is doing a big scam looting it all.

Dear Sir/Madam,
I am a holder of policy number[protected] for my Skoda Rapid HP14B 8799 . My car met with a minor Accident at Dhnaas in Chandigarh due to which it's wind Screen, Left side of Front Bumper, Doors on left side & Lower engine cover got damaged . I have explained everything in a genuine manner to the surveyor but he is making me fool & He is behaving like he only knows everything & we are just liers .
This is just insulting the Customer by making us feel as liers . If there is any damage on the same side before the Accident then I have not even asked for it . For Example the Back bumper is damaged from the same left side but I have not asked for it . If you start by thinking that the claimant is a lier then nothing can be done .
If this is ho wthe company is behaving then I am sorry I will have to take legal path

Team,

I have raised a health insurance reimbursement claim (RR-HS[protected] ON 21/06/2021. I uploaded all files in PDF format through portal only on same day.

As i had not received update after 15-16 days, i have called customer care and asked for recent status of the claim. I was told that update will be given in 7 days of span.

I have waited for more then 10 days. As there was no feedback, i have again called customer care on 19/07/2021. I was told that Query was raised by HDFC ergo on 11/07/2021 saying that PDF file is not opening. When i told them that i have not received any communication, they stated that it was technical error from their end. With-in 24 hr they send the communication. It is still pending at HDFC ergo end.

Now it is 30 days already past. I have not received a single communication from HDFC ergo. No process was done for my raised claim. And HDFC ergo giving baseless justification for the delay, which is only due to their fault.

Such pathetic service is not acceptable !!

Greetings of the day

Dear mam/sir,

This is to inform you that last year in 2020 i took Accidental and Health insurance for me and husband from HDFC ERGO. but this year policy get matured and the policy automated renewed without my premission. i never wanted to take this policy. Because my bank account linked with the comapny so they have deduted the sum of INR 14696 from my saving account. I wrote many mails to cancel my policy and asked to get refund but no action is been taken yet. They always revert in mails that our concern department is working on it and will be refunded in 7 days. This is fraud way to renew the policy. KIndly help me in this matter. i am sharing my details below-

Company - HDFC ERGO General Insurance
Policy issued date- 18/06/2021
Policy no[protected]

member Id- EA02225132 / EA 02225133
MEMBER NAME- Sunaina Devi / Pawan kumar Jha
Description- Accident and Health Insurance
Reg. mobile- [protected](out of service)
Reg. mail- [protected]@gmail.com

Please take necessary action and help me get back refund .

Warm Regards
Sunaina Devi
mo-[protected]

My father had borrowed a personal loan from hdfc branch which is insured and they had charged a separate premium under credit shield insurance but they are not giving claim for it

Hello sir

My claim Rejected By surveyor
Surveyor say that unrelated to cause of accident as reported in the claim form
surveyor ne mujhse phone par phucha accident kaise hua maine usi detail me bata diya phir usne mujhse damage ke bare me phucha kya kya damage h wo bhi bata diya Front Bumper, Rear Bumper, Diggy, Diggy Light (Four light), Right side complete, Right Mirror phir usne mujhse Car Arch damage h ya nhi maine mana kar diya mujhe car arch ke knwonledge nhi thi kya hota h
surveyor ne mujhse accident time ke photo demand & FIR copy demand wo nhi thi mere pass insurance ke time par mujhe kise na nhi bataya Accident time photo or FIR copy compulsory h
Pls resolve my complaint covid time me mujhe car bhut zaroorat h pichle 7 din se mari car showroom me h

company: HDFC ergo
Name: Rahisuddin
Date of Accident : 21/05/2021
policy no.[protected]

Dear Sir/Madam,

We acknowledge the receipt of your complaint, dated May 11, 2021 registered with us vide reference number 44416504. We request you to quote the said reference number for all future interactions / correspondence.

Your complaint, has been forwarded to our Grievance Officer Ms. Jagruti Shreykar and as a process, our representative shall interact with respective department(s) and will revert back to you with the resolution in 2 weeks from the date of receipt of the complaint.

For detailed grievance redressal procedure, kindly refer to our "Policy on Protection of interest of Policy holders", by visiting our website link given below: https://www.hdfcergo.com/docs/default-source/policies/pphi-policy-v-1-2.pdf.

Dear sir/Madam,

Reference number 44416504

Request you Please consider/refer to these both stroke attachment documents . mail already send

REQUEST YOU PLEASE HELP

Dear Sir /Mam,

my dad got deceased on 13-April-2021 .

my father (Bharat.P.Rathod ) had taken a car loan no :[protected] from HDFC, which is active and outstanding balance is 1, 72000 approx.

IN that loan we had insurance of HDFC ERGO
Insurance no :[protected].

We had submitted all the necessary document in HDFC Ergo for claiming

The insurance they are not approving the claim due to my father treated for covid .

As i mentioned them after 14days my father was covid negative and still he was facing breathing and kidney issue but still they are not approving the claim same .

They are not considering covid in critical illness don't know why

Request you please help on this we required claim to be pass to survive in this hard situation please help .

My mobile no :-[protected]

Dear Sir/Madam
I have HDFC ERGO Health Insurance Policies Name is Health Suraksha
Policy No. is [protected]. Claim No. RR-HS[protected].And this policy I have since 4-5 years. Every year I am renewing on time. But in 4-5 year I never use this and last month I got operated for my Left Inguinal Hernia. I connect with insurance company and I ask them the procedure. It was not cashless but they told it will be reimbursed. I am working in Pune and diagnosed Left Inguinal Hernia in Pune I have Dr. Prescription also USG Report. And Dr. told me for operation as soon as possible. I planned for operation and decided to operate in Chandigarh as it’s near to my home town Hansi. It was operated in Government Medical Collage & Hospital, Sector, 32, Chandigarh on 23rd February, 21. And I admit in Hospital one day before on 22nd of February, 21. I discharged from Hospital on 24th of February, 21. And I have spent around 44000/- Total for Operation. After Discharge I again connect with insurance company and asked them what is next and they told me submit all the scanned Documents whatever you got from hospital to email address ([protected]@hdfcergo.com) and I did the same and send all documents on 26th Feb, 21. I have send all the documents including Dr. Prescriptions, Diagnostic reports, Chemist Bills, Discharge History with breakup bills, Pre hospitalized and post hospitalized everything. and in every 4-5 days I was connected with them for claim status and every time they raise query that they need this and that documents while I have submit all the documents again and again and again as per their query and it’s been one and half month now and they raise one more query now that they need Pre-numbered final bills with detailed break up of sub-section like consultation, medicines, investigations etc. And I have come back to Pune and join my work back. While i have submit all the documents whatever I got from hospital or from diagnostic center or from chemist. Hernia was diagnose in Pune i test in Pune, Pre-hospitalized test from my home town, Medicine and surgical things from chemist. I asked them what is Pre-numbered final bills for them and they told Dr. Should write all expenses on one page. How it’s possible? Hospital has given their final breakup bill whatever they charged. Disease Diagnosed in Pune, Pre-hospitalized test and report from my home town Hansi, Dist... Hisar, Haryana. Medicine bills and surgical bills from chemist shop why the Dr. from hospital will write all these expenses from here and there in Common bill. Hospital Dr. will write only hospital expenses and they give their final bills. While all the original scanned bills I have given them. If they have doubt they should inquiry with hospital or with chemist or with diagnostic center.
While I was checking same complained on consumer complaints website there is so many same complaints its mean insurance company knows very well that this is the problem client going to face in the end but they don't want to inform to client that how they want the final bills on early stage. I am not sitting front of hospital that I can arrange whatever they ask whenever they ask. They should told to client or to patient that please ask these bills in these format from hospital while discharge. After one and half month where from I will get now. In this pandemic time while everywhere people losing their jobs or salary cut and these insurance companies not thinking even how stressful time for us. Since I discharge it has become so restless and stressful for me because of this and on the same time 4th of March I lost my father too you can understand how stressful time for me. Amount is not small for me I just arrange from here and their thought will return after my claim settle.
Please need your help in to shutout this. Kindly advice what to do now
Thanks.
Joginder Singh
Mob. [protected]

My father had taken car loan from HDFC Bank and Insurance from HDFC Ergo General Insurance. My father had paralysis and Brain hemorrhage last year. So we have raised Critical illness, Permanent disability and credit shield claim against our Car Insurance. Submitted all required documents to Insurance company also. Still Insurance company is not processing our claim. Its literally torture for us.

#HDFCERGO service does not result in a correct claim

Dear Team,

I am writing this mail on behalf of my father Mr. Rajendra M Bathia who is the holder of valid motor insurance from "HDFC Ergo General insurance India". I wish to narrate some incidents after which I feel cheated by "HDFC Ergo General insurance India".

Series of events are as under:-

1). My Father Mr. Rajendra M Bathia had a major brain stroke on 3rd Jan 2020. After that he lost his complete movements, one side vision and vocal cord.

2). After discharge I tried (still trying) my best for his improvement but didn't get any positive response.

3). I raised the claim for his critical illness (Claim No: RR-CI[protected] on 11th Aug 2020. Then from the other side asked to submit some more documents which I submitted. After submitting the all related documents still I didn't get any response but only repetitive mails to submit the documents which I have already submitted.
Also we have raised a claim under credit shield (Claim No: RR-PA[protected] on 24th feb 2021. We didn't receive any notification or progress on this claim till date.

4). My Father declared Permanent Disabled (80%) by the Government Of India after showing no improvement after many months.

5). After getting a permanent disability certificate I raised a claim for permanent disability (Claim No: RR-PA[protected] which has refused without giving any valid reason. As per policy wordings it is not in any exclusion.

6). I am attaching some documents which will show you the genuineness of my case. Me and my whole family are already suffering psychologically, physically and economically after my father's illness and now we are getting a torcher from your insurance company.

7). I am the victim of the system developed by "HDFC Ergo General insurance India" and channel partners which look upon customers like us as soft prey which can be looted easily.

😎. Please look at this matter on a priority basis.

9). Attached the following list of documents for your kind consideration.
a) MedicalCertificate.jpg
b) DischargeSummary_Page1, DischargeSummary_Page2, DischargeSummary_Page3
c) DisablityCertificate.pdf
d) DisablityId.pdf
e) FactorsForIllness.jpg
f) HypertensionCertificate.jpg
g) OtherRadiologyReports Including CT Brain April 2020
h) CT brain & DischargeCard March2020

Sanket Bathia
[protected]

मेरा नाम अमित कुमार केसरी है मै अभी एसबीआई लाइफ इंश्योरेंस में डेवलपमेंट मेनेजर है सर मेरा पैन नंबर FZXPK9822F है सर मेरे पैन का कोई गलत इस्तेमाल करके एचडीएफसी ईगो जनरल इंश्योरेंस में ऐजेंट कोड कोई निकाल लिया है जिसके कारण मेरा एसबीआई लाइफ इंश्योरेंस में वेतन रोक दिया गया है मेरा एचडीएफसी ईगो में ऐजेंट कोड संख्या ADI89217351 है सर हमने एचडीएफसी ईगो जनरल इंश्योरेंस ऑफिस भी गया था लेकिन वहा भी मेरा कोई हेल्प नही किया गया सर हम आपसे अनुरोध करते है की मेरा एचडीएफसी ईगो से एजेंट कोड़ हटाया जाए सर ताकि मेरा वेतन चालू हो सके सर आपको इस कार्य मैं सदा आभारी बना रहूंगा सर मेरा एचडीएफसी ईगो में एजेंट कोड़ पैन lookup में ट्रैक करके दिखाई दिया जा रहा हा हम एचएफडीसी ईगो का ऑफिस डेली जाते है ऑफिस में हमेशा हमको बोला जाता है आपका कोई भी डीटेल्स शो नहीं कर रहा है कृपया करके सर मेरा एचडीएफसी ईगो से ऐजेंट कोड को हटा दिया जाए सर l आपका विश्वासी कर्मचारी

अमित कुमार केशरी

मोबाइल नंबर [protected]

Sir, I'm working in car insurance company, I called to my customer about to inform a renewal date, one of the customer deactivated this number, please as soon as possible, resolve my problem thank u.

Dear Sir
My Self Sanjay ojha i have a Agency HDFC ERGO HELTH INSURANCE Code please Terminate my agent Code[protected] basis.
I was send a request to IRDA ([protected]@irda.gov.in) for removing my agency code and PAN No AAKPO1061F from IRDA PAN LOOKUP PORTAL because due to this agent Code I am not eligible to join any other insurance company as a Employee.
Sir resentaly I was done a interview and I got selected for insurance company as a Manager but due to my PAN NO and agent Code showing on IRDA PAN LOOKUP PORTAL my company is hold my joining they are told me that first I have to remove my PAN NO and agent Code from IRDA PAN LOOKUP PORTAL after that they will issue my offer latter I was already Resigned hdfc ergo health insurance company on 15/06/20 my resignation latter attached along with this mail.
Sir it's my humble request to you please arrange to terminate my agency and remove my PAN No and agent Code from IRDA PAN LOOkUP PORTAL.
I was always thankful you please help me.

Sanjay ojha
PAN NO AAKPO1061F
KORBA (CHHATTISGARH )
Agent Code No[protected]

Dear Sir/madam
I am Dipen Acharya having Easy Health Starter Policy Since 2016
Policy No : 190100/11051/AA[protected].My claim ID is RR-HS[protected].My claim Amount is Rs. 30346/-

I had COVID 19, and I took Home Care Treatment on 30th August-2020.

My claim has been Rejected. Stating that Home Care Covid Treatment NOT payable.

But if you see the contast, at the same time, My wife Jinal Acharya & My Son Meghal Acharya also had COVID 19 and they also took home care treatment. Their claim have been settled.Pls refer to claim id (Claim ID : RR-HS[protected] & (Claim ID : RR-HS[protected]
Then why my claim NOT payable?

I must got my claim amount

Requested to give me natural justice.

Money Deducted from Account But Policy of Insurance for Private Four Wheelers (Policy No:[protected] is not Updated.I submitted the query from Sunday to HDFC ergo but I didn't get any proper response from them.
Amount deducted bank statement, payment method all are shared to HDFC ergo through mail.kindly help

Hi,

The Policy Number in the attached document is shown as[protected]. However, in HDFC ERGO online records, it shows as [protected]. Both the numbers are Invalid as per the HDFC Ergo App. Could you please direct them to solve this discrepancy.

I called their customer support and they are not understanding.

Regards,

Somashekar Urs