[Resolved]  HDFC Bank — policy terminating not known to me

Address:122011

Today (19feb2020) i got call from so called shreya aggarwal (Cell [protected]), hdfc life representative informing that my policy 11540895 confirming my current residential address is unpaid since 2012 and is terminating if not reinstated by 6 pm today. I am totally unaware of any such policy and i could hear this rep calling from some call center, wherein i could over hear that they are also talking to other customers giving same details.in turn i was given contact number of their regional manager amit kakkar to be connected at [protected] to get this matter sorted and reinstated before 6 pm today. I called up amit kakkar and he told me to text him my date of birth alond with name and that he will check and revert. Since i am already customer of hdfc life with another policy number - i called up servicing number to validate this information and they confirmed that this policy number does not belong to me. I would like hdfc to look into this and reconfirm this to be a fraud call.
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Mar 23, 2020
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2020
HDFC Life Customer Care's response
Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
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