[Resolved]  Healthkart — Fake product delivered

Sir,
With reference to Order ID: HKI[protected], The box was received in very poor packing.
The power was spilled out side and seal was already open. Scratch QR code was already scratched.
Scoop was also not there.
It is clearly a fake product.
Further i requested to take necessary action for replacement of the same immediately.
But they refused to accept the request stating that the packing was as per quality norms.
Whereas it is very clear from the above and attached pics and video that the product delivered in open condition and no bobble packing was there.
Please help me to get the product replacement at the earliest.
+5 photos
Was this information helpful?
No (0)
Yes (2)
Apr 20, 2022
Complaint marked as Resolved 
HealthKart customer support has been notified about the posted complaint.
Mar 17, 2022
Updated by [email protected]
Video is also attached.
Verified Support
Mar 19, 2022
HealthKart Customer Care's response
Dear Amit,

We wish to inform you that based on our thorough investigation & bonafide substantiates against respective products which had been delivered in our circumscribed and compliant quality parameters inopportunely, the same is not eligible for any processing (return/replacement/refund).

For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@healthkart.com (Monday to Saturday from 10 AM to 7 PM).

Yours Sincerely
Team Healthkart!
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HealthKart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    82%
    Complaints
    434
    Pending
    24
    Resolved
    340
    HealthKart Phone
    +91 124 461 6444
    +91 124 455 1616
    HealthKart Address
    4th Floor, Parshavnath Arcadia, T 01, MG Road (Opposite to Motorola), Sector-14, Gurgaon, India - 122001
    View all HealthKart contact information