HealthKart Complaints & Reviews

Order Id HK[protected]
Your name should be fraudcart as I've received seal opened whey protein box and box is expired mfg date 2020 they are denying to return it I think they make money by doing Fraud I don't know why they don't trust to customers they think seller is always right I want my order to replaced

HealthKart customer support has been notified about the posted complaint.

Verified Support

May 18, 2022

HealthKart Customer Care's response Dear Anshuman,

We regret the inconvenience caused.

We would like to inform you that the team has highlighted the matter to the concerned team for "re-investigation" and shall get back to you as soon as they hear back from them & same has been notified to you via email.

We request your kind cooperation in the interim.

Yours Sincerely,
Team Healthkart.

May 19, 2022

Updated by Anshu001 Ik what reply I'll get- vendor is always right in your case so why you keep policy for return to damage product .you delivered me expiry product that's how you do business you don't trust your customers nd you charge high price from the other site for doing this scam .

Verified Support

May 21, 2022

HealthKart Customer Care's response Dear Anshuman,

We regret it, if you felt this way.

Our recors indicate that our team has replied to your email on May 20, 2022 and the reverse pickup of the product has been arranged so we believe that your issue is resolved.

Yours Sincerely,
Team Healthkart.

Jun 02, 2022

Updated by Anshu001 I didn't get my refund yet its been more than a month I'm dealing with you all such a bad service check it out asap

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I was ordering muscleblaze Fuel One Whey Protein Immunity+, 4.4lb chocolate on healthkart app. I paid through upi. But when i paid through upi, my money got deducted and there is no order placed on 16 may at around 7:00 pm.
I need my money back.
Please refund it fast.
My email id is [protected]@gmail.com
Check my phone no. Associated with it
Name - Gaurav Chauhan

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

May 17, 2022

Verified Support

Dear Gaurav,

We regret to hear that, we would request you to share the transaction screenshot along with your registered contact number on our email id [protected]@healthkart.com, for the team to look into the matter and assist you accordingly.

Yours sincerely
Team Healthkart

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I was ordering muscleblaze 4.4lbs whey protein on healthkart app. But when i paid through phonepe, my money got deducted and there is no order placed on 13 april at around 6:10 am.
I need my money back.
Please refund it fast.
My email id is sain.pankaj.[protected]@gmail.com
Check my phone no. Associated with it
Name - Pankaj sain

May 14, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2022

HealthKart Customer Care's response Dear Pankaj,

As per our records your order could not be placed and we have initiated the refund of Rs.3104.00 back to the source on April 13, 2022.

We wish to inform you that once initiated, it takes 7-10 business days for the amount to reflect in your account.

We request you to liaise with your service provider source to check the credit status.

Yours Sincerely
Team Healthkart

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My name is Kishore kumar K.
I want to return my order (Ultimate Nutrition Prostar whey protein) with order ID HKA[protected]. By the time i received the product, outer seal is already broken and there are 5 holes on the top of the lid. I have received the order on March 14th 2022 and i placed return on the same day. I was asked to attach the product images . As per the customer care associate request i have attached all the images which they have asked for. After multiple follow ups with the customer care, they have responded on April 5th 2022, customer care team is denying for return mentioning the reason that outer seal is broken. The reason why i am returning the product is because of outer seal is already broken and the customer care is denying for the same reason.

Hope u will solve the issue and accept my return request and refund my money.

Thanks
Kishore kumar

May 7, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2022

HealthKart Customer Care's response Dear Kishore,

We regret the inconvenience caused.

As per our records, our representative tried to contact you that however, unable to establish contact as call not answered.

However, team has highlighted the matter to the concerned team, shall get back to you as soon as they hear back from them & same has been notified to you via email.

We request your kind cooperation in the interim.

Yours Sincerely,
Team Healthkart

Verified Support

Apr 06, 2022

HealthKart Customer Care's response Dear Kishore,

As per the recent update from our respective team, based on the conversation with our representative, they have replied on the follow up mail thus, we would request you to check the same for the resolution.

Yours Sincerely
Team Healthkart

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I want to return my order (Ultimate Nutrition Prostar whey protein) with order ID HKA[protected]. By the time i received the product, outer seal is already broken and there are 5 holes on the top of the lid. I have received the order on March 14th 2022 and i placed return on the same day. I was asked to attach the product images . As per the customer care associate request i have attached all the images which they have asked for. After multiple follow ups with the customer care, they have responded on April 5th 2022, customer care team is denying for return mentioning the reason that outer seal is broken. The reason why i am returning the product is because of outer seal is already broken and the customer care is denying for the same reason.

Hope u will solve the issue and accept my return request and refund my money.

Thanks
Kishore kumar

May 7, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2022

HealthKart Customer Care's response Dear Kishore,

We regret the inconvenience caused.

As per our records, our representative tried to contact you that however, unable to establish contact as call not answered.

However, team has highlighted the matter to the concerned team, shall get back to you as soon as they hear back from them & same has been notified to you via email.

We request your kind cooperation in the interim.

Yours Sincerely,
Team Healthkart!

Verified Support

Apr 06, 2022

HealthKart Customer Care's response Dear Kishore,

As per the recent update from our respective team, based on the conversation with our representative, they have replied on the follow up mail thus, we would request you to check the same for the resolution.

Yours Sincerely
Team Healthkart

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I ordered NakPro Nutrition's Whey Protein Perform pack of 2 (2KG) total cost RS.2649 & their is a offer that if paid through SIMPL pay in 3, you will get 10% cashback, cashback will reflect in your account in 24 hours & its 60+ hours while I'm posting this complaint that I can't received my refund yet.

I mailed both companies, but SIMPL said that,
"As specified by HealthKart, all the issues regarding the transactions are to be directed to them. Since the cancellations, refunds, and changing of the status of the transactions can only be done by the merchant.

We request you to kindly write to HealthKart so they can assist you further."

& When I mailed to HealthKart they said,
"We request you to please get in touch with the simpl for the better assistance, as CASHBACK offer is from simpl"

May 4, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2022

HealthKart Customer Care's response Dear Somesh,

We regret the inconvenience caused.

As per the update from the respective team, they`ve highlighted the matter to the concerned team & shall get back to you once they hear back from them.

Also, the same has been notified on the follow up mail trail thus, we request you to refer to the same.

Yours Sincerely
Team Healthkart!

Verified Support

Apr 03, 2022

HealthKart Customer Care's response Dear Somesh,

As per our records, our representative tried to contact you but unable to establish contact. However, they`ve replied to your concern & request you to refer to the mail trail.

Yours Sincerely
Team Healthkart!

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Address: [email protected]

I was ordering muscleblaze 2.2lbs whey protein chocolate on muscleblaze official website. I paid through upi. But when i paid through upi, my money got deducted and there is no order placed on 31 March at around 1.00 am.
I need my money back.
Please refund it fast.
My email id is dikshant.[protected]@gmail.com
Check my phone no. [protected]
Name - Dikshant Chauhan

May 2, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2022

HealthKart Customer Care's response Dear Dikshant,

We regret the inconvenience caused.

We would request you to please share an elaborated concern to the Muscleblaze support team at [protected]@muscleblaze.com along with the payment screenshot & your registered contact no./ email id, so that they can look into the matter at the earliest.

For assistance on call, you may also contact them at [protected] (Mon-Sat: 10 am-7 pm).

Yours Sincerely
Team Healthkart!

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Jaskarannx

from Delhi, Delhi

May 15, 2023

I ordered Muscleblaze Creatine 250g Melon Twist flavour, with official website I ordered through Upi, my money got deducted but my order wast not placed on 15 may 2023 at 8:42PM
I need my refund back as soon as possible
Name: Jaskaran Singh
Contact no : [protected]
Email id : [protected]@gmail.com

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I am Suraj bagal I have account in central bank of india account no- [protected]. On date- 14 feb 2022 I have purchased a product on heltcart app I paid a money with mobikwik UPI app . But my money diducted from my account and order not placed, I raised a issue about that in healthcare customer care, they confirmed that they don't receive any money, and also I raised issue in MobiKwik app they show transaction is successful.

May 4, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2022

HealthKart Customer Care's response Dear Suraj,

We regret the inconvenience caused.

We wish to inform you that we have again highlighted the issue to the concerned team to re- look into the matter & shall get back to you as soon as we hear back from them regarding the same.

We request your kind cooperation in the interim.

Yours Sincerely,
Team Healthkart!

Verified Support

Apr 03, 2022

HealthKart Customer Care's response Dear Suraj,

We highly regret the inconvenience caused.

We wish to update you that we are continuously following up with our respective team, shall get back to you as soon as we hear back from our respective team regarding your concern.

We request your kind cooperation in the interim.

Yours Sincerely,
Team Healthkart!

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Address: 18, Bahety colony harda mp

I wants to cancel my order of optimum nutriton micronised creatine powder as i got the better deal from other dealer please cancel otherwise I won’t take the order from the delivery guy.

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Mar 21, 2022

Verified Support

Dear Aditya,

We would request you to share your concern at [protected]@healthkart.com along with the order id, for the team to look into the matter & assist you further accordingly.

Yours Sincerely
Team Healthkart

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Hey Team,

I have placed an order of Muscle Blaze protien on 19 March 2022,

I no longer want to have the order as my doctor suggested me to not to go with protein supplement.

Please cancel my order and refund the money as soon as possible

Order Id: HKA[protected]

Please look into it

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Mar 21, 2022

Verified Support

Dear Akhil,

We would request you to share your concern at [protected]@healthkart.com along with the order id, for the team to look into the matter & assist you further accordingly.

Yours Sincerely
Team Healthkart

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On 15/3/22 at 7:14 pm placed an order and money for deducted but the order was not placed. Payment made through Paytm
Mail I'd : [protected]@gmail.com
Name: Kathiravan

Apr 18, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2022

HealthKart Customer Care's response Dear Kathiravan,

We regret the inconvenience caused.

As per our records, your Order could not be placed and we have already initiated the refund today of Rs. 510.0, once refund has been initiated, it takes 7-10 business days for the amount to reflect back to the source account.

We would request you to liaise with your service provider source to check the credit status.

Yours sincerely,
Team Healthkart

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I have placed an order for Truebasics MultiSport-90 caps and HealthKart Calcium+Zinc+Mag -60tabs for ₹1531 the money has been debited from my account and the order still hasn’t been placed

Apr 6, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2022

HealthKart Customer Care's response Dear User,

We regret to hear that, we would request you to share the transaction screenshot along with your registered contact number on our email id [protected]@healthkart.com, for the team to look into the matter and assist you accordingly.

Yours sincerely
Team Healthkart

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Address: Bright Life Care Pvt Ltd., MG sector 14, gurgaon 122001, Haryana India

Website: [email protected]

I had ordered 4 pounds chocolate fudge XLR8 protein powder on 5th March 2022. Order was not placed but my money (2735 rs) was deducted. Kindly help.

Apr 7, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2022

HealthKart Customer Care's response Dear Devendra,

We regret to hear that, we would request you to share the transaction screenshot along with your registered contact number on our email id [protected]@healthkart.com, for the team to look into the matter and assist you accordingly.

Yours sincerely
Team Healthkart

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I want to cancel my order which is shipped

Apr 2, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2022

HealthKart Customer Care's response Dear Jana,

We wish to inform you that we have forwarded your Order #HKA[protected] return request to our logistics department and shall try to get the order returned back within 2 -3 business days.

Meanwhile, we request you not to obtain the product, if you receive any call from our courier team/individual for product delivery.

Yours sincerely
Team Healthkart

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I ordered Myprotein protein pack. When it was delivered, it was expired. I tried reaching health kart customer care, instead of listening they override me and didn't care what I was trying to say. Health kart executives wasn't co - operating. I request your good self to take actions.
Order no:- HKA[protected]

Mar 28, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2022

HealthKart Customer Care's response Hi Karnika,

As per your interaction with our escalation team, the respective product was shipped in an appropriate manner(relevant product in an intact condition) following quality checks from the concerned team.

At the outset, we regret to inform you that the mentioned product does not qualify for any next action(return/replacement/refund).

For any further assistance, we request you to please write us back on the same trail mail.

We thank you for your patronage.

Team Healthkart

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Address: DEL/PC1, Delhi NCR, Delhi

I ordered a GNC Pro Performance 100% Whey Protein. But now I want to cancel this because I donot need this protein anymore But order is Dispatched. So cancel my order my order id is HKA[protected]. Please cancel my order.

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Feb 2, 2022

Verified Support

Dear Kunal,

We would request you to share an elaborated concern at [protected]@healthkart.com along with the order id, for the team to look into the matter & assist you further accordingly.

Yours Sincerely
Team Healthkart

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kunalkuhar's [Complaint's author] reply, Feb 2, 2022

I order whey protein on 31Jan, 2022. My order is shipped I have to cancel my order

HealthKart Customer Care's response, Feb 4, 2022

Verified Support

Dear Kunal,

We would again request you to share an elaborated concern at [email protected] along with the order id (starting from HK), for the team to look into the matter & assist you further accordingly.

Yours Sincerely
Team Healthkart

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Address: Panchkula 28 sector community extension, House number-1003

I ordered a whey protein on 5 jan 2022 and i got it on 10 jan according some of the problem I returned it and then they told me that refund will be added within 7 days and today is 9 day i still don't get my money

Feb 20, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

HealthKart Customer Care's response Dear Dikshit,

As per the telephonic conversation with our representative, we wish to inform you that a refund of Rs 1287.0 has been initiated on Jan 11, 2022, post refund initiation, it takes 7-10 business days for the amount to reflect back to the source account. However, refund of Rs. 12.0 reward points has been credited in your HK account & you can login your account to check the same.

In addition to the above, the RRN no. shared with you is in the reference to the refund which we initiated, this is what required to share with bank's customer support to confirm refund status.

Yours Sincerely
Team Healthkart!

Jan 19, 2022

Updated by Dikshit pathania So now what I have to do?

Verified Support

Jan 20, 2022

HealthKart Customer Care's response Dear Dikshit,

We request you to coordinate with your bank as RRN no. shared with you is in the reference to the refund which we initiated, this is what required to share with bank's customer support to confirm refund status.

Yours Sincerely
Team Healthkart!

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I wants to cancel my order which is Shipped. I have got better deal on healthkart itself so I want to cancel my previous order.

Order ID:
HKM[protected]

Please cancel this asap.
Sorry for inconvenience.

Thanks

Feb 18, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2022

HealthKart Customer Care's response Dear Vineet,

As per your request, your order #HKM[protected] has been marked "Returned" today, so we have considered it as a cancelled order.

Yours Sincerely
Team Healthkart

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S. ab

Feb 22, 2022

Hi, please cancel my order No. HKM[protected] as I want to buy something else. Thank you. Your regular customer.

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Address: Kamatghar new tadali hanuman mandir street, Opposite sainath tailor, Opposite sainath tailor

Website: Healthkart app

I ordered one science whey protien and healthkart multivitamin on healthkart app.
I pay money through mobikvik and the money deducted from my account but order is not placed
Plz help
And refund my money
name :- Hardik Chhaudhari
Email :- [protected]@gmail.com

Payment :- 5224 rs

Feb 18, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2022

HealthKart Customer Care's response Dear Hardik,

We regret the inconvenience caused.

As per our records, your attempt shows "Failure". In case, the amount has been deducted then the same (Rs 5224) would reflect back to the source within 7-10 business days.

We would request you to liaise with your service provider source to check the credit status.

Yours Sincerely
Team Healthkart

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I've ordered a peanut butter on December 5th and due to some reasons they were not able to deliver the product so I've asked for a refund because of this issue and I've already paid for the product but they haven't refunded me the money and I've called multiple times regarding this but they still haven't returned my money and it's almost been a month

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Dec 31, 2021

Verified Support

Dear Abhijith,

We highly regret to hear that.

However, we would request you to write your concern at [protected]@healthkart.com along with an Order Id, for the team to look into the matter & assist you further accordingly.

Yours Sincerely
Team Healthkart

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A

Abhijith C

Jan 1, 2022

The email id u shared is protected so I'm not getting the full name of the mail id

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HealthKart Customer Care's response, Jan 2, 2022

Verified Support

Dear Abhijith,

We regret the inconvenience caused.

We wish to inform you that you may also contact our customer service at 01244 616444 between 10 AM - 7PM & share your registered contact no./email id, for the team to assist you regarding the same.

Yours Sincerely
Team Healthkart

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