[Resolved] Healthkart — Order cancelled without intimation

Bhavuk Pujara

from Mumbai, Maharashtra

Address:

New Delhi, Delhi

Hi team, This is regarding Order ID- HKM[protected] placed in the name of Neha Bisht/Bhavuk Pujara. I ordered from Neha's phone so don't actually remember. Anyhow, I have been informed by your Customer Care executive that this order has been cancelled due to my # and email ID not found to be first time users. This is unreasonable because in that case my order wouldn't have been placed only. I can assure that the email ID and phone# both were first time users. I think there is something wrong with your HealthKart website and its operations. I am annoyed. Anyway not bothering about that anymore, I need to understand where is the money that was deducted from my account gone? When is it going to be refunded? I have got no notification about that on my mobile#. Can you please send the cancellation email to [protected]@gmail.com or [protected]@gmail.com instead? The email apparently you have sent this cancellation notification to is outdated. Thanks, Bhavuk Pujara

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Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

May 07, 2015

HealthKart Customer Care's response Dear Bhavuk, We are sorry to inform you that "MB My first whey" offer is meant for our fresh users only and not for the existing customers. It seems you have already transacted with us earlier with email ID "[protected]@gmail.com" and the same ph no. [protected], so you are not eligible for this offer. Therefore, we had to cancel your order and the refund has already been initiated from our end into your source bank account. We have mailed you the transaction details, please check. The cancellation email can only be sent on the email ID through which the order was placed. Thank You Stay Healthy, Team Healthkart