| Address: | X-35, F Block, Pocket X, Phase 2, Okhla Industrial Area, New Delhi, Delhi 110020, New Delhi, Delhi, 110020 | | Website: | www.healthmug.com |
I ordered some unani medicines worth rs.2151 with order number - od[protected] on 20th march, 2019 through there website and is not delivered yet the courier pod shows that it has been delivered and even after complaining and calling them again and again the response is poor and the staff disconnects the call in between the conversation. Every time i call there is a lady who asks for 48 hrs to resolve and get this order delivered and already this has happened multiple times wherein i have been given that 48 hr window to resolve the issue, i wonder how they work when they are dealing in medicines wherein the delivery of the orders are so crucial as medicines are to be followed timely. After too much frustration i asked them to return my money and the answer i get is that the order has been returned from the courier and the money will be refunded once they will receive the order back. It has already been 15 days but there is no delivery and the estimated delivery time was 4-6 working days. I really would suggest the company to work on there ethics and customer satisfaction and showing some proactive approach when the order is not getting delivered. It won't be a shock if the company get closed and lose sales if they will keep working with the same unprofessional approach as they are working currently. It was first and last time for me to order something through them. This is the first time i'm complaining for some website as i don't believe in criticising someone but in this case it has caused me so much frustration that i had to do it. I will further make complaints on all the available portals and will move to consumer court as well if no action will be taken. Was this information helpful? | 
