Helios Watch Store — Defective watch sold

I bought Skagen wrist watch from Helios website on 17 May 2022 and the watch was delivered a week later. The watch came in its box but soon after opening it, I was able to see that it was a defective piece. The watch had no covering on the metal strap or on the dial. I sent a mail to the mentioned mail ids on 27th May and called customer care to register a complaint. Its been a week since I raised the complaint and have called multiple times to customer care and yet no action has been taken on resolving the issue. I am totally unhappy with the customer service and with the purchase made.