[Resolved] Helios Watch Store — fossil watch | |||
My compliant is with reference to a Fossil Watch purchased from Helios Watch store online. The purchase invoice reference number is[protected]. I received the product on 28th Dec 2018 and I raised a return request via call at – [protected] and via email at [protected]@titan.co.in The are only giving me different numbers to call on and there is no solution to this problem till date. Since their policy is to raise a return request within 7 days of receiving the product, I raised a return request immediately after receiving the product however no one is responding on call or email. Can this be done ASAP? Tried several ways via call and emails, but customer care executives just keep on apologizing with no solution. The return request was raised on 29th Dec and there is no resolution today is 2nd Jan 2019 My compliant is with reference to a Fossil Watch purchased from Helios Watch store online. The purchase invoice reference number is[protected]. I received the product on 28th Dec 2018 and I raised a return request via call at – [protected] and via email at [protected]@titan.co.in The are only giving me different numbers to call on and there is no solution to this problem till date. Since their policy is to raise a return request within 7 days of receiving the product, I raised a return request immediately after receiving the product however no one is responding on call or email. Can this be done ASAP? Tried several ways via call and emails, but customer care executives just keep on apologizing with no solution. The return request was raised on 29th Dec and there is no resolution today is 2nd Jan 2019 Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Helios Watch Store customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
28%
Complaints
43
Pending
0
Resolved
12
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve