I bought a kenneth cole watch from helios pune, which had some
Problems after 3 months i submitted my watch to the store for
Repairing as it was in warranty they told me that you will get back
This watch after a month but actually nothing happened after a month
When i inquired they told me i will take another 15 days meanwhile i
Got transferred to gurgaon i told them to send my watch to ambiance
Mall gurgaon,
Now i got to know that my watch is sent at ambiance mall vasant kunj delhi
I want my watch in helios store gurgaon i have no connectivity to delhi
Please help me regarding this its almost 3 months now i am having
Worst experience from helios i shouldn't have bought anything from there
I didn't get my watch yet, but i got call from helios they said that they will be sending my watch on tuesday (21 aug 2018), this is worst anyone could get. Was this information helpful? | 
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve