[Resolved]  Helios Watch Store — Fraudulant service-Helios Store Pheonix Mall pune

Address:

Pune, Maharashtra

I had made a purchase of Rs.20283.90 incurred at M/s. Titan
Company limited which was converted into an equated monthly
installment(EMI) on 28/07/2014 for the tenure of 6 months at merchant
outlet directly. the purchase was on 0% interest on emi through HDFC
bank credit card.
After receiving the first credit card bill with interest of 1% charged,
I had contacted the store and specifically" Ms Rosemary", (the lady at
the payment counter who had swiped the card and assured the transaction
to be without any). She explained that the interest has been charged
erroneously and such things do happen. they would fix it next month by
informing the bank officials. on sensing some goof-up, I
wrote to the senior credit card banking officers at hdfc who has
replied in his email very clearly that there was no such scheme of 0%
interest on purchase through emi basis with the merchant. I shared the
same information with the store. the next month and the
month after that followed with the same problem of emi being charged
with interest of 1%. The officials from the store repeatedly assured
that this issue will be taken care off within 3 months billing cycle. I
have received the latest bill with the last emi charged for the said
purchase and it still carries the 1% interest on the purchase. So if
there was a chance of reversal of interest charged shouldnt have it been
taken care off in the last bill? Now my question is: -was the staff at the counter of the store not aware of the interest being charged on emi? was it done deliberately as an effort to push sales?
-I was always in a position to payup for the full amount at once, but
on their reassurance of emi being charged with 0% interest is when I
agreed to paying using credit card with emi option. -why is it that I need to pay up addition interest on the amount every month on account of a blunder committed by the store staff?
I have also received an email from the store stating the issue is
discussed with the bank officials but there has been no copy of emails
or ref no provided to me about their reassurances from the bank. I am a regular customer of Titan watches and have purchased watches from various other Helios outlets in India and this one has turned out a total disaster! -Runa Ganguly