| Address: 560038 | | Website: www.helioswatchstore.com |
Hi, this is Snehalatha with membership no [protected].
I have been buying all my watches from Helios stores, would like to share the bad experience of late.
Had purchased a new brand Annie klein, not knowing the brand personally had purchased it trusting Helios as a brand, the glass got shattered on the first day o[censored]se, from a simple fall.
Tried contacting store for service, was informed that that need 120 days to replace the glass.
The quality of the watch certainly do not match any of the other brands in the store.
Taking 120 days to service a watch is really late for any standard brand.
It's already completed 120 days did not hear from the store nor are they answering my calls.
Totally clueless about its status.
Extremely disappointed with the purchase, not sure if the repaired watch would be of any good quality.
It now make me think twice to buy a watch at your store.
Tried raising a complaint at store they asked me to go to Helios website. There is no contact us option on the website.
Kindly look into the matter and do needful.
Snehalatha
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Thank you.
Sincerely,
Steve