[Resolved] Helios Watch Store — titans edge watch unable rectify the issue even after giving it 3 times to rectify the issue. | |||||
I got the titan edge watch model number 1575qca31 in 2013 for my marriage at helios mg road branch bangalore, i had no issues till last year and i had to change only the battery, suddenly the needles was so free that it was movable when tapped on the 🤚. 2 months back i took it to helios showroom which is in ashoka pillar jaynagar branch to get it checked. The service advisor said there is known issue and will be rectified and took 30 days and it was delivered, again after a week the watch suddenly stopped for no reason and visited back and again they took 15. Days and said it’s rectified and issue will not come back and promised me a replacement if repeated. Again from yesterday the watch stopped working and now all the concerned staff doing all the drama now asking for bill, warranty card and saying warrant is only for 2 years, we again need to send for service and will be charged. I just took back the watch and very very much pissed off with the service and reputation of titan and thinking is that we being customer need to invest 13-14 thousand rupees on a titan watch and use it only for 2 years and then throw it. I definitely have negative thoughts about the brand and would escalate the same in social media if required and try to change the impression of people on this particular brand Sorry for bing for rude, Do understand the situation and kindly do the needful Regards Prasad rao [protected] Was this information helpful? | |||||
Aug 5, 2021 Complaint marked as Resolved Helios Watch Store customer support has been notified about the posted complaint. | |||||
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve