| Address: 560034 | | Website: www.helioswatchstore.com/?utm_source=LocalSearch&utm_medium=HIND |
I bought giordano watch from lifestyle recently. After reaching home i observed that one stone on the dial is missing, so i took the watch to lifestyle asking if they can exchange and they told me that they cant exchange watches and i need to visit service center.
I visited phoenix market city bangalore service center and they told me that its done only in indiranagr service centre i. E hilios showroom service center.
I gave my watch on june 2nd, 2018 to hilios indirangr. Service boy told me that i should call them after two weeks and check the status. I visited the showroom on 16th june, 2018 and they told as its festival service boy is on leave and he will be back on monday. I just asked them can you please confirm if my watch is ready or not and they told that they don't have the key for that room and its with the guy who is on leave.
I am calling them from monday but no response, so i called the showroom and they confirmed that still he didn't return and they don't have they key and they cant check.
What a poor service by such big brand :- ( Was this information helpful? | 
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve