| Address: 72/1, M.B. Road, opposite to Birati College More, Kolkata- 700051 |
I want to lodge a complaint against one Herbalife agent Smt. Keya Roy having her office at 72/1, M.B. Road, opposite to Birati College More, Kolkata- 700051, (Mob: [protected]) for cheating unauhtorized charges and fradulent trade practice with customers. That my mother used to purchase herbalife products through the Herbalife agent Smt. Keya Roy. During the course of the transaction the said Keya Roy owed Rs. 940/- to my mother and asked her to adjust the said money with some herbalife products, which my mother duly agreed. Thereafter my mother asked her to send the products through courier service to my elder sister's house. The said Keya Roy had sent the herbalife products through courier to my elder sister's house and 22.09.2020 she sent the breakup of bill through whatsapp to my mother to the tune of Rs.494/- for products and Rs.200/- toward shipment charges. On 22.09.2020 my elder sister received the products and informed my mother that the actual courier amount is Rs. 50/- which is attached with the delivered product. Immediately, my mother being a bonafide consumer within the meaning of section 2(7) of the Consumer Protection Act, 2019 asked the said Keya Roy to provide the original courier receipt, which she denied with some frivolous plea and told she is not bound to provide any receipts and all on a sudden tried to induce my mother to take the refund of the entire amount of Rs. 940/- at her bank account. Thereafter my mother again and again asked for the courier receipt but all in vain. Hence, it would not be unjust in saying the said Keya Roy, being the agent of Herbalife, is a habitual defrauder with the consumers and when she was asked for the courier receipt she suddenly asked my mother for taking the refund of Rs. 940/- which she withheld for almost 1 year for which she is liable to pay interest on the said amount, but till now she has failed to provide the courier receipt.
We avail the goods and service from Herbalife through the agent namely Keya Roy and against which my mother being the bonafide consumer do not wish to get refund for the products which she purchased but the said Keya Roy employs fraudulent trade practice thereby asking extra amount for courier than actual with a sole motive to defraud us. Thus it is needless to mention she has acted as qui facit per alium facit per se and for which the Herbalife company shall also be liable for employing such fraudulent trade practice through their agent namely Keya Roy toward the consumers.
Hence, I want to lodge complaint against the said Keya Roy and Herbalife company for employing cheating, unauthorized charges and unfair and fraudulent trade practice toward my mother. It is further pertinent to mention here that unless a stringent action has been taken against the Herbalife company and their agent Keya Roy such fradulent practice will never be stopped.
It is therefore further to said that the Herbalife company and the said Keya Roy are liable to pay either jointly or severally adequate compensation for causing mental harassment to my mother and further they are liable to pay interest on the balance amount since the same is withholding by the said Keya Roy unnecessarily for long period.
Herbalife / HerbalForHealth.co.in customer support has been notified about the posted complaint.
As we discussed earlier, I did not receiving my refund yet. One of the associates called on 12-sep-2020 to me and conference with respective Nutrition centre distributors and asked about queries and was informed to refund the amount to S2 Nutrition centre distributors Sathya, while call she accepted to repay. But not initiated for the next two days. Then I called Sathya and asked about payment. Then she said she would pay and she shared one of the screenshots which was paid through her PhonePe account. Then i asked her i don't using Phonepe account how can i get money, you already known well i send money to your Gpay account, else you have to ask Bank Account number without these are doing how you send. Then she said within 2 days it will credit your account else it will be reflected in my account. If not credited will pay again said like this. And I waited two days but the amount was not credited. Then today i contacted them, Call picked by her husband Saravanan he said we already done, we cannot do anything even we also not credit the amount, it was checked with the bank. Then i said without asking the account number how can pay yourself to any payment mode. Then he did not respond properly again and talked about a 30 days refund. I need to reconsider the office. I said him last time spoke with herbalife associate you were confirmed me then why are doing like this, he said i should do. And we cannot contact the herbalife associate member who spoke with us earlier. They are doing something wrong. They are not supposed to repay and keep blaming me. They did unknown payment mode and told like this. Kindly take this is a serious issue. Keep troubling us to receive my payment. They planned that I should not receive payment because I revealed about them to the herbalife. After calling again their phone switched off. There are two faces I am seeing from them while discussing with HerbalLife Associates and while speaking with me. He said if you go and contact a herbalife i can not do anything . What is this meaning? I don't understand. Its not ethical way.
12-Sep-2020 --> Herbalife associate con call with me and S2 Nutrition Centre Sathya --> She said ok to pay
25-sep-2020 --> Asked sathya about payment --> Paid through Phonepe
I don't using Phonepe, before make a payment she didn't ask me to payment mode, herself made payment and shared screenshot
27-sep-2020 --> Asked her status, she said it might be a holiday it will credit on the next 2 days.
29-sep-2020 --> still not yet credited, asked them Saravanan told us to check with the bank can't do anything. And again I am going to reconsider the office. If you want check go to herbalife you can go. This happened today. Asked him if we both can go and check with the bank but he did not accept it. This was spoken today morning.
Kindly check with them and make necessary action. Because of this my personal life is very much affected like this kind of person. I herewith attached screenshot of my account statement & they send screenshot refund paid. I already sent mail about this.
Kindly check these kinds of people making money using people's innocence and make them show as good. Kindly cross check and hope will get a solution soon.
Thanks
A.Marikani