Heritage Health Tpa Pvt Ltd — Pending mediclaim

My mediclaim no. HH[protected] for Rs 90985/- under IBA mediclaim for retirees, is pending since 16.06.20. Queries raised on 24, & 28.07.20 were immediately replied. Last query raised on 21.08.20, regarding sharing of POD was replied on the same day n speed post details alongwith it's receipt screen shot were sent via email. Despite repeated requests on 19.09.20, 28.09.20 & 09.10.20, discussion held with Madam Varnali but no positive response. Kindly take up the matter and do the needful.
Pramod Kumar Jain
Manager Retd
Allahabad Bank
Emp. ID. 9003