Hero Electric — Bad after sales service /no support

Same story here with me. This is Padmanaban from Chennai. Bought a new Photon vehicle 4 weeks back, and charger become defective a week back. No support from dealer, Thanya Motors. I'm still waiting for my replacement. Gone thru a lot of physical discomforts since I had to push the vehicle manually from midway, also spend a lot for my day to day transport, after purchasing brand new vehicle for about 89k.

Going thru big mental stress, since landed with a poor dealer that doesnt know 'client service' -- how am I going to be compensated for all these?

Does Hero Electric, monitor the dealers? Thanya Motors, having a sales show room 5 kms away from service show room. I bought thinking I'll get service from near by show room, however, found that I needed to travel 10 km (5km up and down) every time for any issues. Except the Showroom Incharge, no one knows what is 'service' also cant understand what customer speak?

For whatever issue, they ask us to Travel 10 km, drop vehicle, come next day again 10 km travel? Humble request to Hero, pls monitor your dealers. I've bought other 2 vehicles from Hero in the past, and the experience from dealers is almost the same.

Pls coach your dealers on 'client handling' and servicing. Recent days, Hero Electric is involved in a lot of 'good initiatives' -- however, without proper 'customer service' all your work is total waste.

You dont serve the clients, believed in you and product. Pls treat buyers properly before they rebel on you.