Hero Electric — Cheating - OPTIMA CX ER Vehicle delivered with one battery but we paid amount for two battery

Address:

Hero Electric Vehicles Pvt. Ltd.# 57, Udyog Vihar Phase IV, Sector 18, Gurugram 122015, Haryana, India

I am writing this message after suffering a lot at one of HERO ELECTRIC dealership i.e. SR MOTORS located at No.10, THEN OTHAVADAI Street, Tiruvannamalai 606 601, Mobile: [protected]. We paid full amount for two battery vehicle on 31st Oct -2022, They had given us vehicle with single battery and charger, committed to give 2nd one after 15 days, but after 1 month they are not responding not sure when they will give my 2nd one charger and battery. I have tried to speak with them and followed up in person with this dealer and several times to call hero electric helpline no. but they does not pick the call and mailed to customer care at ccare.[protected]@heroeco.com, they are not providing any response, not sure when will i get the second battery. Request to get the second battery for which we paid the money (attaching the bill with serial number of the battery which is not provided). We need either second battery with warranty from the date of providing the battery or else please refund the amount we paid for the battery.

Vehicle details: E BIKE OPTIMA CX ER PEACOCK BLUE
Chasis No. MEPHEHPSB10AP4058