I am writing to express my concern regarding the performance of my purchased Photon electric scooter.
Dealership: Penta Motors Kazhakkoottam, Trivandrum
Reg.Number: KL48S3675
Chassis number: MEPHELP0007AL0646
Motor Number: HEM12201R1057 As per Hero advertisements and product brochure, the scooter is supposed to deliver a range of 90 km on a full charge. However, I am getting only around 35 km per full charge, after changing the battery under warranty last month, which is less than half of what was promised. I’ve made sure to:
Fully charge the battery before every use Ride
Ride under normal conditions without heavy load
Mostly use eco mode for better efficiency
Maintain the tyre pressure and basic maintenance regularly
Even with all this, the range remains far below expectations. This is
extremely disappointing and has affected my daily commute and trust in the product.
Looking forward to your response and a satisfactory resolution at the earliest. I won't be able to use my scooter from Jan2025 consistently. Was this information helpful? | 
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