Hero Electric — Hero photon hx battery replacement

Hi this is Bhuvaneswari from chennai. I bought hero photon hx from chennai mudichur dealer on 20 Oct 2021. From starting itself make some issues on that scooter. Last 10 NOV 22 battery suddenly dead and service center they put mail for battery replacement complaint id is 11041. But till now there is no proper response from dealer and chennai service head even I talked to toll free customer care executive they also didn't give proper response.All are treated me as a beggar and they don't want to take my calls also. I trust hero Electric company compared to other ev companies because it is a Indian reputed company but now I realise that this company does not care about customer service. Very very worst customer service.