Hero Electric — Warranty /guarantee problem and unethical behavior of contai dealer.

Address:

721423

Dear Sir, We bought an old hero optima plus bike on January .After few days we need to change whole battery. For that we had went to the dealer - RAJ AUTOMOBILES (CHATRADHARA, P.O-SRI RAMPORE, P.S-CONTAI, DIST-EAST MEDINIPORE, CONTAI-721401, Phone No - [protected]) and we took their service for functioning of the bike. Here we brought whole battery provided by your company with 13800 prices, they said that we owed a warranty of 6 month. Within that period the new battery seemed failed and we had been asked for Rs - 200 as a courier charge and had been told that they will send the battery to company for repair. After 4 month they returned battery with no seal, No serial no, it seems like they are provided us with any usable battery. The dealer has been practicing a monopoly trade practice with high price difference for example (In Kolkata the controller of the bike took – 3200 but in contain it took – 7300) why did this glaring price difference? Need strong action for this. secondly i need proper compensation for undue delay near about 5 month,