Hero Motocorp — engine sound & pickup problem

Address:

Kolkata, West Bengal, 700078

As per term and condition hero corp is offering 5 year of engine warrant and 50 thousand km which ever is less.
My bike only run 9000 km and engine crank sound coming and my scotty not getting pickup. I was approached to hi tech, anandpur kolkata, this is the authorised service center of hero. But his service manager is telling i will not taking any warranty without higher formation intimation.
I am requesting to higher formation take my request for major repair of scotty engine.

Amit saurabh
Mob [protected]
Reg no wb0842363
Engine no jf16ecegm07276
Email saurabh. [protected]@gmail.com