Hero Motocorp — Experiencing a significant rusting problem on my vehicle.

Address: प्राथमिक आरोग्य केंद्र पडेल

Experiencing a significant rusting problem on my vehicle.which appears to be quite new based on the service history were provided. This is a serious concern, especially if the vehicle is still under warranty.

* Make and Model: HERO XTreme 125R (and XTreme 125R ABS DSS Sports Red)
* Dealer: M/S MULRAJ TRIKAMDAS (Address: X-53, M.I.D.C., Kudal, MAHARASHTRA)
* Purchase Date (Invoice Date): 1
* Chassis No.: MBLJAUJ021RGJ010845
* Engine No.: JA9FVA9RGG6715
* Registration No.: 17215 (from "Reg #" field,

Where exactly is the rust visible on the vehicle referencing the parts in your photos would be helpful, e.g., swingarm, frame, near the license plate mount, chessy, company manufacturing spare parts as mentioned below images

Service History Summary (from your images):
* 09 Oct 2024, 9949 km, ₹390.18, FSC, A WHROOM BIKES
* 24 Aug 2024, 6120 km, ₹611.0, FSC, M/S MULRAJ TRIKAMDAS
* 13 Jul 2024, 3220 km, ₹600.0, FSC, M/S MULRAJ TRIKAMDAS
* 21 Jun 2024, 1704 km, General Repair, M/S MULRAJ TRIKAMDAS
* 01 Jun 2024, 837 km, ₹596.0, FSC, M/S

I want specific action are you seeking? (e.g., full rust removal and re-painting by the manufacturer, replacement of all rusted parts, a new vehicle, a refund, a detailed explanation, compensation for potential future issues/depreciation

Me Mrunal fale as a costumer I am STAFF NURSE by profession I am not able to service in the company showroom because I have serious issues of time management to cover 125km for servicing than why I service the vehicle in local market where I change only oil and oil filter and air filter they where bought from the respective showroom

So I kindly request to the respective company to take action against rusting.Please take action are you seeking, full rust removal and re-painting by the manufacturer, replacement of all rusted parts, a new vehicle, a refund, a detailed explanation, compensation for potential future issues /depreciation. Take immediate action about the issue for the better bike life .
Yours sincerely

Mrunal fale
[protected]
[protected]@gmail.com
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Hero MotoCorp customer support has been notified about the posted complaint.
Jul 17, 2025
Updated by Mrunal fale
Complaint not resolved yet at this time
 
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