Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
3215
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3641
down
879

Phone:
Phone:
up
1813
down
443

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
3215
Pending
0
Resolved
69
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — splendor plus bike service problem with authoritized service center

 Harry Suresh on Oct 5, 2019
I complaint about the back side shock absorber. It is damaging the chain cover while moving, which should not be correct. This complaint was lodged yesterday when i went for the first service to my bilke. Service center staff not cleared my problem, when i checked the bike, the problem is being same. That dealer staff is not behaving well with the customers. They will tell simply "this is company problem" so we can't repair it. Who will slove my problem....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — passion pro i3s model

 ziaul03 on Oct 5, 2019
I am using my hero passion pro i3s model since 2017 and facing some problems
1) the main problem was chain spocket its very badly sounding i am repairing but again it will remain same.
2) bike was not taking the self start while it was in 1st or 2nd gear.
3) sometime i3s switch not working properly sometimes bike was in idle mode the engine were is remain on on mode...

Please see this type of issue...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — new bike insurance issue

 HARSHIT RAJ PATHAK on Oct 5, 2019
मेरा नाम हर्षित राज पाठक और बिहार के गोपालगंज का रहने वाला हु मैंने इसी सोमवार[protected] को गोपालगंज के श्री गोपाल हीरो जो हीरो मोटरसाइकिल का एजेंसी ह वहाँ से passion pro 100 cc मोटरसाइकिल खरीदा लेकिन अभी तक मेरे मोटरसाइकिल का इन्सुरेंस नही किया गया...
Complaint comments  Read comments Complaint category Insurance

Hero Motocorp — incidental and delivery charges on scooter

 Nitesh Singh Rawal on Oct 5, 2019
I want to know, i am buying hero maestro 125. Dealer is adding incidental and delivery charges apart from ex showroom price.
Is this charges beared by customer or dealer overcharging? Ex showroom price is 63000/ and incidental & delivery charges 750 approx added by dealer and says it is mandatory. Is it legal or illegal?
I took quotation from other hero motocorp dealer they didn't add that incidental charges....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp [Resolved]

 amitkr1 on Oct 3, 2019
महोदय Hero duet number UP91M0910 का रेगुलर सर्विस कराने के बाद भी लगभग इंजन में कोई न कोई खराबी बनी ही रहती है।गाड़ी खऱीदने की तारीख से अब तक 2 साल हो गए है जिसका इंजन एक बार हीरो एजेंसी राठ हमीरपुर में बनवाया भी जा चुका है।इंजन दोबारा ख़राब हो गया है।
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero moto complaint

 8989968410 on Oct 3, 2019
मेरे द्वारा क्यूट हीरो की गाड़ी ली गई तीन बार गाड़ी मैं आज के चक्के में हवा कम होने के कारण शिकायत की गई तथा एजेंसी के द्वारा पुराना टायर लगाकर गाड़ी वापस की गई तथा एजेंट के द्वारा बदतमीजी की गई तथा बार-बार गाड़ी में प्रॉब्लम आ रही है...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — registration of bike

 arsu21 on Oct 2, 2019
I purchased a new bike from gupta automobile kasia road padrauna kushinagar uttar pradesh on 13 aug 2019. Till date dealer didn't processed the registration process of my bike hf deluxe ibs.
In this time period when i asked him about registration he tell me lie that he had processed the registration process and i will got registration no within a week.
The dealer is doing irresponsible, unprofessional,
And fraudulent activity so kindly cancel the dealership of such dealer.
Cash memo receipt enclosed.
Thanks and regards
Arjun singh...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — bike service

 hiren gosai on Oct 1, 2019
I from rajkot metoda 360021 my bike puted since 3 days but executive not repaired till and when i visit for asking no one can give me properly answer. When i asking he is give me wrong time shedual and when i go for pickup while he is telling me this is not our service time. And not answerd proper by anyone authorised.

When i called main dealership rajkot but it is not given me properly solution and cant get any responce so kindly chek what an issue they. This type dealership damaged your company reputation. Since i know no one take 3 day shedual for only bike service this type poor...
Complaint comments  Read comments [2]Complaint category Banks

Hero Motocorp — rc book not getting

 Madankar harish on Oct 1, 2019
Dear sir/mam,
I have purchased maestro no. Mp-04 sy-2456 (Neelam singh) from hero varenyam padmanabh nagar raisen road bhopal in june 2018 but still rc book not received. I am facing problem since last 15 months. The rto deptt in showroom telling everytime that we wl provide soon.

Pls look into matter. How we can use vehicle without rc book.

Regards
Harish madankar
[protected]...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — hero duet

 Anooplal on Oct 1, 2019
If you are selling a product maintain good quality, you should be able to make sure the availability of spare parts too. Duet engine complaint no spare parts at autorised service center in kannur, kerala, volker motors (Showroom run by group of irresponsible idi.. S)
Atleast they should have good behavior, we costumer may ready to wait or find other solutions if the response from your side is good.

Kl 59 n 259 hero duet purchased from volker hero. Completed 1 year free service, and joy ride services for next one year. And also done paid service s too. Stopped service vehicle...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — new bike not working properly (replacement of bike)

 Akhilesh717 on Oct 1, 2019
I have brought hero glamour fi on 12th september 2019 from kumar motors (Address: khaswadi rd, behind aradhna cinema, salatwada, karelibagh, vadodara, gujarat 390001). But it is not working properly. I have complained in kumar motors but they told me to submit my new bike in their workshop. They will check the problem and will solve. I have submitted my bike for two times in workshop but still i am getting the issue. I told them to replace same bike but they told me that they don't have access to replace it. I am helpless. Please help me....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — I am complaining about the bad service of the hero motocorp ltd.

 [email protected] on Oct 1, 2019
I have booked for the paid service of my hero maestro edge (Od-07w-9562) yesterday at lakshmi motors, brahmapur pin-760002. My booking serial number was 3. But when i reported there with my service manual book as per the time (9:00am) they mentioned, they did not accept my booking and said to make a que again for the booking of paid service and said to deliver my vehicle after 6:30pm. I am totally not satisfied with this kind of service. Please look into the matter....
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Hero Motocorp — properly not service vehicle

 gl narayana narayana1205 on Sep 30, 2019
I was purchased a gloumer i3s vehicle by canteen through last year november, when i was purchased vehicle it's troubling by gear changing still not clear issue, recently i was serviced 4th servicing
I was paid 1064 for clutch plate. But it's troubling me again iwas request somany yes hero showroom, and contact hero care and vijayawada. So iwas complaint at consumer court, thank u...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp — claim no pass

 VirenderChopra on Sep 30, 2019
Sir. Meri bike hr16t5406 accident hogyi ta or ek side meri damage hogyi meri 0plicey insurance h. Hero aggency wale mera na claim pas kra va rhe. Sir inko koi frak nhi padta inki or aadmi marjye inko is bat matalb h inki bike kuch na ho. Meri bike ko aaggncy hero jaya moter bhiwani pin code 127021. M kade hui h. Koi solutions nhi kr rhe. Inlogo ka kam bas customer ko persan krna or bolte h k tum kud bike ko accident kiya....
Complaint comments  Read comments [2]Complaint category Insurance

Hero Motocorp — about closure of loan

 Mehul khargiya on Sep 29, 2019
Sir my name mehul mera bhai khargiya my bike splender gj13 qq8838 loan in hiro fincorp in 2015 thus loan complete in2015 and show status close but still in cibil report it show 5500 overdue i receive noc and transfer bike but still show overdue many times i visit to hiro fincorp but still no response from him no one can give positive reply please help to remove cibil...
Complaint comments  Read comments [1]Complaint category Loans

Hero Motocorp — engine noise problem

 Lakhdhirsinh on Sep 29, 2019
Dear team,

Mene hero spender + bike loyalty tha uske 3 or 4 month bad mere bike engine me noice problem aa rahi thi dealership me bataya to unhone thoda setting karje thik kar ke mejhe bike de diya or 20 -25 din bad firse problem ane lagi fir mene unko bataya fir unhone setting karke dik kar diya... Kuch din bad fir kharab ho gaya aisa mere sath 10 -12 bar kiya par vo abhi tak properly repair nai kar paye or har bar problem batao to setting karke de dete hai... Or repair karne par mujhe koi bil bhi nai dete hai..
Ye noise problem bike ka company fault hai ab yeah dealership...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service related against max motors rajajinagar

 Akash Shekar on Sep 28, 2019
Dear sir/medam
I bought a splender i smart 110cc bike in[protected] actually problem is when i am given the service is not good service at all 2times engine issue and i am serviced in[protected] i am explain all my problems in service supervisor he told i will take care of this but again today morning front brake as jam and i got a accident myself and my bike is also damage now i think i will get a resolution as soon...
Regards
Akash shekar...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — rc card not provided

 Suniljyoti on Sep 28, 2019
Dear sir
I am jyoti yadav i purchased maestro bike (Cg-10-am-2905) 1.5 year ago on date 19/04/2018 but galaxy motors not provide my rc card and i complaint again and again in galaxy motors to mr ajay but not solution in 1.5 year and very bad behaviour
So please you provide my rc card from galaxy moters tifra, bilaspur

Jyoti yadav, ratanpur
C. G....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp

 Faizan kham on Sep 27, 2019
सर मैंने सुपर स्प्लेंडर बाइक खरीदी थी कुछ दिन के बाद
मेरी बाइक जल गयी थी फिर मैंने क्लेम किया मुझे कुछ पैसे मिले फ्री इन्सुरांस कंपनी बोली अपनी बाइक हीरो एजेंसी से
उठालो जब मैंने अपनी गाडी लेने गया उसने कहा गाडी नही
मिलेगी...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — wrong price commitment by dealer

 Vinod H Thaker on Sep 27, 2019
Sir, complin on sept. Ist week above subject - chesisnombljfno43jgl08081
Ther no answer for same camplinhero destiny 125lxthrough speed rider3, baleshwar plazanr. Savan bunglow new ranip ahmedbadmno[protected]with rate quation of rs.70478/-including aoo taxes rto insurance /amc. He had promisiom to give back rs.8000/ as exchange offer old scooter we give rs.500has bookin g &rs.61978/-has full&final amount. Orginal bill receipt receiver on 1stweek sept. Still amce receipt not re

Ceivee /quation amount /actual amoun t differnt even model different
From
Vinodh hiralal...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

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