Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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1895
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1797
down
464

Phone:
Phone:
up
788
down
220

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
1895
Pending
0
Resolved
33
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (279)

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Hero MotoCorp Complaints & Reviews

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Hero Motocorp — bad customer behavior

 Vikankita on Jan 4, 2018
Hello l am vikas mishra purchased new bike today in pratapgarh but the egoistic and bad behavior of your employees disappointed me. They did not cooperate me for purchasing using bad language. They did not address my simple queries like... Do you give cash memo for purchase or not... Sorry to say but this attitude of your customer abolish you. Be aware... Change are transfer them if possible.. If you stay always in no.1 then you should do work in this field... Thank you......
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — manufacturing defect

 Saikrishnareddy Katamreddy on Jan 4, 2018
I had bought my passion pro two years back. There was a manufacture defect in chain sprocket. At the 1st service itself i asked about it. Mechanic told there is no problem with that. Now chain sprocket had totally damaged. However i had travelled only 14000 kms. It displays irresponsibility of dealer. I want my bike to be repaired so soon. Please resolve it as fast as you can. Don't dare to trick customers. I'm so serious about it. I want my bike to repaired so soon....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero ismart 110 - mh48ar7645

 Chetanbedade on Jan 4, 2018
16 feb 2017
[protected]
Facing engine timing socket sound issue & rusty issue from day one of the purchasing...
I did lots of complaints to your dealer sai iccha motors, jawhar & to your customer care number also...
So, request you please give me replacement of the vehicle on immediate basis as your dealer is fail to resolve the issue after lots of complaints....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — confusing and disturbed by the service

 jitu2004 on Jan 4, 2018
In 25th august, 2017 i had buy a motorcycle which is from hero motocorp, but the free services are not satisfactory and the service centr didn't treat as like the free serving details show in the service book.
Secondly my motorcycle start making some noise from a few days and when i checked for that noise i found one. The chain cover swingum patti was broken and when i that's mean today i visit the service centre for the replacement of that part then they saying that the warranty of the bike didnot cover for that part. Why is that? I want to disable that chaos making noise from my bike that's...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — misbehaviour

 Hardeep Kaindal on Jan 3, 2018
Dear sir

I'm manveer singh. I bought a bike at narwana hero showroom.
Showroom's owner mr. Chabil mor has no sense of talking with customer. He misbehave with the customer. He spoke very rudely & loudly. So plz take a complaint against him and take a suitable action against his misbehave.

Thanks & regards
Manveer singh
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — dull service from the service centre situated at full service situated near my place

 anup1008 on Jan 3, 2018
Dear sir/madam,

With regarding to the above subject, i anup pahade owner of my bike which is cbz xtreme. Past month i met with an accident with the bike and to which i claimed it with insurance to my nearest hero service centre. After taking followups several times i am getting a reply from your service centre that they cant prrovide me the parts of the bike because they are not getting parts to any of the showrooms which they have tieups with. It has been one and half month that i have submitted my bike for changing with new parts and i am not getting any positive feedback from...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — over expenses due to bad quality work and services

 dharmesh2661 on Dec 31, 2017
Dear sir,
This is to inform you that, i totally frustrated due to bad quality of services work from hero motors, due to which every month i am expending around 800 rs on services and in every services i am changing some parts of my vehicles suggested from macanic. I purchase my glamour fi mp49mn5391 on feb, 2016 from betul district, its completed around 2 year and if i calculate my expenses incurred in services of my vehicle will be cost more than new one, its happening due to poor quality services and materials in vehicles.
Its humble request you to please resolve my complaints...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — tyre and type change

 rishabhgupta1990 on Dec 31, 2017
Respected sir,
I had bought a new bike hero hf deluxe on dated 24.09.2017 up c j 5535 now i want to know about tyre or tube changing policies from company, i want to replace my tyres from tube to tubeless. I have faced too much problems due to tube tyres. I was suffered due to tyre puncture in modinagar at last night. So pls help me to get replaced my tyres.

Pls confirm your policies by revert mail asap.

Regards
Rishabh gupta
[protected]...
Complaint comments  Read comments [2]Complaint category Other

Hero Motocorp — cheating - engine overhauling carried out - 1995 splendor

 binucyeldose on Dec 29, 2017
My splendor motor registration number is kl7j[protected] make

Complete engine overhauling carried out on august 2017 at your authorized service center m/s cee jay motors hero at thodupuzha - muvattupuzha rd, thottumkalpeedika, muvattupuzha, kerala 686661.

But presently put on first service after the engine overhauling, they needed to another rs.8000/-to do more engine overhauling.

Being a graduate mechanical engineer and secured pg and ph. D from iit madras, i could not understand why this is so?

This is seem so pure form of cheating....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — passion pro bike handles issues

 Taslim0725 on Dec 29, 2017
Hello
This is taslim. It’s been a very bad experience with the hero bike we took in april 2017. We have taken passion pro i3s model. But it’s very bad.. We are always facing some kind of issues. Every time we send complaint but the problem never gets resolved.

Two week ago we had 3rd serving of our bike and again it’s started giving us problems. Very important issue is of mileage which are facing from the start which not yet have been solved. And now the sudden problem is with handle lock which is not working at all. We are afraid of our life because it suddenly stop...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero splendor + poor service and college

 Jagu9657 on Dec 28, 2017
Hallo i m very disappointed with hero service. I bought hero splendor + within last 3 month i visited hero service center almost 6 time but i can't get solution till date after 3 month splendor + give 35km/lt and bike exust black smoke i also replace back side jumper because in new bike i face poor damping ratio but still i can't get satisfaction from authorised service center really it was my bad decision to invest my money and trust on hero motocorp...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — problem in hero pleasure

 varshasunil on Dec 28, 2017
Dear sir,

I have purchased new hero plasure from one of your dealer named: karnavati bikes, bapu nagar, ahmedabad, gujarat. Dated 28th sept'2017.
After purchasing the plasure i faced many problem like problem in tubeless tyre.. Problem in battery. After these problem arrive i have contacted the dealer where i have purchased the plasure but the manager give me rude reply and said to me that i am free to do whatever i can..

So i request you to please look into the matter and do the needful...

Regards,
Sunil rathod
M: [protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — defect product sold

 koti283 on Dec 28, 2017
I bought a bike (Glamour model) from bhanumotors located in kukatpally (Hyderabad). While i am driving the bike its getting off and bike is not starting. This is happening only when the whether is cold or bike got wet. I given bike for servicing in authorized center only but still my problem not yet solved. The servicing center people are giving very irresponsible answer when i given my complaint....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — maestro edge / starting and battery problem

 Jaishiv sharma on Dec 27, 2017
Hi
This is jaishiv sharma. As i am already have a hero motor cycle (Splender plus) and happy with the performance of this motor cycle since 2012. So i have decided to purchase a new scooter for family members (Wife and old age parents). Finally i have purchased the same (Scooter maestro edge) on 27th nov 2017.
But after 2 days we realized that it was a wrong decision to purchased maestro edge. As i have facing problems to start the scooter by "self" as well "kick". On 30th nov 2017 i had a call to hero motor dealer namely "m/s sun motor, indra nagar lucknow". They quickly respond...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — passion pro chechis demej

 imroj on Dec 26, 2017
Dear sir,

I had purchase my bike, (Mh36q5943) model – passion-pro (Chessis no - mblha10awcgm24041) on dated 09th may 2013 & i had been followed company service schedule as per hero guide line. But now my bike chessis damaged automatically without any accident. I was raised the complaint to your authorized local dealer (Sairaj hero – bhandara), on dated 03.12.2017, request id :[protected]. But they cannot sort out my problem & blaming me that your service not done properly, that’s why your warranty has lapsed.

I have a record all my bike service done on time...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — poor workmanship, unethical behaviour and pathetic customer relation of heera motor at tilla mode, farukh nagar, near bharat city ghaziabad

 Vagesh Kumar on Dec 25, 2017
I am been getting my bike serviced from heera motors, which is a authorized dealer and service station of hero moto corp situated in tilla mode, farukh nagar near bharat city ghaziabad. However, its been 5 months from which i am getting my bike serviced but since last 2 service the quality of service and customer service has been pathetically poor and the limits crossed when yesterday when i went for service and service was booked at 9.30 a. M. Service no. Was 6 and time of bike delivery was 1 p. M. However, i reached at 3 p. M. To collect my bike but to a suprise the bike was not ready and after...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro edge

 Harvinder Singh Remotra on Dec 25, 2017
Dear officer,

This is for your information that i buy a maestro scooty on 16th of oct'2017 and on 23rd of dec'2017 am trying to start but there was no any current and after trying half an hour the same not started. Then i called to the agency from where i buy & they helped me by giving the mobile no. Of the agency which is near to my residence. After many many request the engineer from the nearest agency visit my place and after all checks he was also unable to find the fault and in return he asked to visit main agency from where i buy the scooty for further check. Now the situation...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — delay in providing me my two-wheelers purchase details & vehicle insurance papers.

 Dhiraj06 on Dec 25, 2017
Sir/madam,
I purchase my hero duet from maa automobiles, the dealer of yours at morigaon (Assam) on 31/03/2017.
It has been around 9months from then and still they have neither handed me my scooty purchase documents nor my insurance papers. After mutiple calls trying to contact them, they now dont accept my phone calls. Its frustating now. I reside in guwahati (Assam) so its not possible for me to go there every now and then. I wish you help me out on this....
Complaint comments  Read comments Complaint category Car Dealers

Hero Motocorp — service

 Narendra12345!! on Dec 24, 2017
This is to inform you that sun motors, dealer of your motorcycles located at hal road, indira nagar, lucknow create a lot of chaos when motorcycles are send for scheduled services. Inappropriate faults in the motorcyles and rates are put on. Theyare spoiling the reputation of your company.
Up32hv3512
The vehicle is currently at the sun motors service center....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — non cooperation from technical team

 rasm@1970 on Dec 23, 2017
Sir, i am facing the issue from last 15 days. Sharing the mail send to your executive. Sanchit. Mehra@airtel.com

I am continuing follow-up with your customer care as well as airtel store, located at good earth city centre, sec-50 gurgaon - haryana. All replied that in next 24 hours your problem will be resolved. Sir, i am still waiting that 24 hours but sorry to say not received a single call in last 15 days.
Please help,
Rajesh baweja
Contact no. [protected]

Dear sir,

We just got the message that airtel is offering some special...
Complaint comments  Read comments Complaint category Employees

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