Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2863
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3215
down
776

Phone:
Phone:
up
1575
down
394

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2863
Pending
0
Resolved
51
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (471)

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Hero MotoCorp Complaints & Reviews

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Hero Motocorp — regarding labour charge

 buddha lal bairwa on May 5, 2019
Dear sir

I have work completely engine of splendor plus cast wheel and chain set parts service

1. So you can me confirm that your full engine labour

2. If i completely body work other than engine work than i pay labour

3. Your service center require me labour for paid

1 full engine 1350rs
2 service charge 305rs
3 chain set labour 100rs

So you can me suggest that your service charge is best here

I am very unhappy your service center

Thanks

Sunil...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service quality

 Jose geo on May 5, 2019
Sir,
Many times i submitted my bike (Hunk) @ top gear motors thodupuzha, because some times bikes lost the balance while riding. 5 times i submitted & 2 times i call and complained to hero customer care, then they call me and i submitted to the service center. 5+2 total 7 times i submitted to the service center for the same complaint. Last time i submitted the vehicle on 27/04/2019 and i take the vehicle on 04/05/2019. Last time the 7th time i gave my vehicle for a weak, still the vehicle have same issue....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — bike engine issue

 Harpreet Singh1989 on May 5, 2019
I am facing number of problems in newly purchased bike which i purchased on 7th april, 2019.

From the very first day, i am facing difficulties with this vehicle. I got my bike serviced from jwala motors, jheel khurenja-krishna nagar.
But after first service, instead of any improvements problems increased.
I complained regarding this to service store manager, mr. Vinay.
Instead of solving my complaints, he misbehaved with us.

My bike was there at service center for 3 days which greatly impacted my field work but no luck. My problems still persist.
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — defect vehicle sold

 Bhaskar_Siddanathi on May 4, 2019
I bought a duet vehicle from shivaa automobiles affliated to bhanu automobiles which is located at jntu hyderabad with engine no:jf33achge14294 and chasis no:mbljfn027hge15338. Our family is a big fan of hero motors until know but after purchasing this vehical we lost all our opinions in hero motors because of this vendor shivaa automobiles totally a undervalued store. At the time of delivery they was not provided any kind of documents like manual invoice and insurance also warranty. Not fulfilled the commitments which they have promised at the time of delivery. No mirrors, no safty gaurds, no mat,...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — rc not received

 SumitKashyap on May 3, 2019
Dear respected
Sir/ mam
I am sumit kashyap. I have purchased bike hero supleder 03/08/2018. Raju gift center tanda urmar teh dasuya distt hoshiarpur. Raju gift center show room is closed now (Dv honda hoshiarpur) 03/08/18 to till date rc not received. After seven month his told me pay your tex. But have already pay this. So please solve my case.

Regards
Sumit kashyap
[protected]...
Complaint comments  Read comments Complaint category Telecommunications

Hero Motocorp — baad service compare to all brands

 B u s i n e s s T i p s on May 3, 2019
Isko jitni jaldi ho sake band kr do is showroom ko ismai service naai chori ki jaati h kripya krke koi naa jae mene jab service krvai aaaj to mere pass msg aaya ki 263 rupee dene hai aapko scooty ready h
Aur m jab gaya to vo bole ki 485 dene h aur bill hum 263 ka hi denge bas baaki rupee ka oil daal dia aapki scooty m
To mene fr unse bola ki bill do 485 ka tabhi m 485 rupee dunga varna complaint ho jaegi soch lena upar tak baat paucha dunga m
Fr vo bole ki bhai maaf krde tu complaint mat kriyo bas 263 hi dede aur leja apni scooty.
To bhaiyo ye knowledge aapko m de...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — I am complaining about r b motors madhuban mau 221603

 Ravisinghchandel on May 3, 2019
I purchased a scooty maestro edge (White color) in 16 april 2018 and 2019 the month of february my scooty has disturb. I complained in the agency about my vehicle. They said submit yr vehicle for repairing. My all record of service and maintainanc is timely and correct. I submitted my scooty in tha last of march but. He provide me time of delivery near about 15 to 20 april but today date is[protected] and i am not satisfied to the service and promise of the r. B. Motocrop madhuban mau 221603
They postpend the time when i asked about the my vehicle i am suffering from many problems without...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — servicing

 Nitishhero on May 3, 2019
I have purchase mastro scutty from your dealer, when goes to servicing dealer manager says i have no any mechanical for scutty servicing. There for i not ride scutty smoothly wihtout regular sevicing, this is my free servicing. Somy desire to satisfied customer with proper service.
Date of servicing 21.04.2019
Some days before strictly denied to servicing any scooty without any disclosed lesion. Only servicing that person which are connect to dealer persons personally....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — high charges of 1st free service

 Mahendra dev on May 2, 2019
Dear sir. Today i'm visit to hero authorised service dealership r. L. Motors riico industrial area mansarovar jaipur rajasthan for my scooter maestro's 1st free service. Those service center people who told me the cost of engine oil only when i was on the scooter service, but when the scooter was ready and i saw the bill, there were also several other charges in it, which were wrong.. Kindly check this..
My contact number is [protected]...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — about servicing, no bill after service & careless staff

 Mohd Varish on May 2, 2019
Dear hero moto corp,
Today morning i am going for service of my bike splendor +.
They put some parts without my permission, after service they didn't give me any bill.
When i asked for bill they are going to fight with me.
Hr 93 4614

Hero moto corp punhana
City punhana
Distt nuh
State. Haryana
122508...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — complaint-hero polur jaya maruthi

 raghul r on May 2, 2019
Dear sir/madam,

Good day!

We have purchased the new bike from polur jaya maruthi, he has sold the bike 2018 model without any information and the bike was purchased on feb-2019.

And the new bike, on that day onwards i am getting the noises in engine, day by day it get louder and irritating, i repeatedly telling to the dealers and they are not responding.

Please note: the dealer way of speech is like rowdyism and he is threaten us. Please avoid this type of worst dealer, and using to me bad words.

They are spoiling the name...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — rude staff behaviour

 Koka Aabid on May 1, 2019
One of the worst service center i have ever seen in my life one of the worst staff they even dont know how to talk with customers. Yesterday i went malik motors anantnag for servicing my hf deluxe bike what they did is they only change engine [email protected]/ the y even don't wash my bike when asked they said our jet washer is not working... And one more thing one screw near stand was loose when asked their mechanic he said i cant fix it... It is not my duty tell owner he will fix it... When approached owner he said for that you need to go to another shop... We are not supposed to do this work... If you...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — service sahi se nahi karte hai

 AKASHDEEP RAJPUROHIT on May 1, 2019
Sir meri gadi ki service samay pr karwata hu par har baar mujhe sahi service sahi nahi krke dete h. Kabhi kuch to kabhi kuch problem pendig rakh dete h.
Sir staff ka baat krne ka tarika bhi sahi nahi h. Gadi service kekr dete h fir koi problem ho jati h to bolte h ki aap kal subah fir aajao gadi dikhane abhi time nahi h.
Bahut pareshn hu me. Rupay barbad krdete h service center wale. Sab maze krte h gappe marte rahte h...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp — starting problem

 er.veersingh28 on May 1, 2019
श्रीमान जी
मैने hero mastro edge को november 2018 मे खरीदी है। मार्च 2019 मे दूसरी service के बाद इसमे बहुत दिक्कत आ रही है (स्टार्ट होने बाद बहुत ही झटका मारती है ओर चलते चलते रूक जाती है। फिर स्टार्ट करने पे स्टार्ट
नही होती।

2-3 बार hero service station दिखाया है...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — two wheeler service

 Goutam bundela on May 2, 2019
I have serving frome mahadeep auto mobile jhalawar (raj.) But they cept servies short. Tack the full payment. I have complicated but his say it's not my foult.
His servicing my bike and change parts.. but it's properly not working. And i have complain this problem solved. But his don't solve problem.
And say it's not my problem. You have again Service your bike.
I say you tack payment already please solve.
His say go and complete me....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — 0 rating for all in prasad motors

 ArjunRaj2816 on Apr 30, 2019
Its really surprising that how you guys got 5 ratings from a customer. Please have some manners and basic respect in treating a customer. Except telugu, nobody knows a single language. While entering in the service form, a guy is writing "DICK OIL" Instead of disc oil. Woow what an english. Such a big show room you have and you have not trained your people to know some basic english at all?. Pathetic. Wile taking for delivery after service, nobody was there to guide me like what did they change in my bike and what service they made. One guy told me to go to the counter n pay the bill, thats all....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — asking for rs 2000 extra (apart from on road price) for new bike purchase

 Chandu411 on Apr 29, 2019
Dear all,

I want purchase a new bike in mumbai. When i approached hero moto corp and many other agencies they are asking for a rs 2000 extra (Apart from on road price). They are saying that if you don't have your own house in mumbai then you have to pay this charge. I have rent agreement as address proof.

Kindly provide your valuable suggestions how to deal with this kind of corruption.

Thanks for your understanding and awaiting for reply,

Best regards,
Chandu...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — about of servicing

 Rahul tiwari on Apr 29, 2019
I used to serve on hero motor car, even after i got the service, my bike was not cured. I have served many times but this problem is not being fixed properly and every time i get a service ka le is taken. Maneger has also been told, but even if the bow is done properly every time, my bike is not cured, i am very worried and this showroom has been missing me for 1 year. Please take any action on this....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — haven't got vehicle number even after 3 months purchase

 pramod3681 on May 23, 2019
I purchased Hero Duet from Singh Cycle & Motor co, Pune on 8th Feb 20019
I haven't got the vehicle number yet. It's very frustrating me as I took the bike by cash and still it's taking too much time. I want to return the bike and get my money back earliest possible.

Are you really serious about your business? Then cancel such dealers those are not providing vehicle number or registration number since 3 months....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding service matter bike no. dl4scq6044 in the name sh. ravinder kumar

 ravinderkumar2019 on Apr 29, 2019
This is to bring to your kind notice that i have got service of my bike bearing regn. No. Dl4s cq 6044 on 18.4.19 at shiv ganga automobiles, peera garhi, new delhi-63. They have charged an amount of inr 2045 vide invoice no.11461cd19v1328 dated 18.4.19. But they have not resolved the issues/problems regarding the service of my bike. They are making excuses and every time they sent me back whenever i visited to resolution of my problems. More than 5 times i visited the work shop as mentioned above, but they never even listened to me. I have called customer care center so many times but nothing has...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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