Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2307
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2496
down
599

Phone:
Phone:
up
1177
down
297

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2307
Pending
0
Resolved
39
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (352)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — blue book not give

 Santu Bhatta on Jun 26, 2018
Dear hero motocrop i am santu bhatta the motorcycle buy hero glamour 06/12/16 on birnagar chatterjee automobile showroom nadia (Naihati motor), payments on cash two time submit my documents on showroom but not give my bluebook. The showroom staff tell me e submit your document for bluebook, then submit again document...
Harassing day by day......
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — dealer are not provide spare parts

 Sanjay Jash on Jun 26, 2018
Sir mene 18 june 2018 ko yuva motors ko bike di thhi abhi tak unhone mujhe bike repair kar ke nahi di khe rahe hai.. Spare parts aane me 6 months tak ka time lag sakta hai.. Isme hum kuch nahi kar sakte... Hero ki service he itni ghatiya hai. Koi time limit nahi hai isme...

Hey hero motocrop
Kyaa me jaan sakta hu faridabad jesi jagah me kitna months ka time lagta hai parts ko gurgaon se aane me... Agar esaa he raha to kolkata & kerela jesi jagah me to saal bhar ka time lagta hogaa...
Please sir meri problem kosolve kare warna me kabhi bhi hero bikes me naahi jaunga...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — servicing & spare parts

 Laxmichand2018 on Jun 26, 2018
I have visited your authorised service center shree balaji automobiles laxmangarh sikar (Raj) for paid servicing. I have goodlife membership but still i didnt get 5% discount on spares and during servicing they change some small parts without my permission and when inquired they told me that these are compulsary parts such as nitrogen in tyres, oil sump drain cock, wires holding rubbers etc. Behaviour was also harassing and abused. Sir do the needful....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service charge and faulty battery

 sanjay pawan on Jun 26, 2018
Please note i have purchased splendor ismart 110 hero form your company jaasodha auto pvt. Ltd in 2017 january from gurgoan
My vechile is only 10000 km used
So my complaint is that since the servicing was provided by the company there were minimum charges taken, and as soon as the service got over the charges became double rate
Now they tell the battery is finished and you have to get the new battery done??? How is it possible that the battery finished in 1 year

So please find the attached bill for your confirmation that is it geniun or there is some overcharging...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — registration of vehicle

 Adarsh47453 on Jun 25, 2018
There complain about registration in my vehicle
My vehicle buy on 22 march 2018 on this day registration is an issue
But my registration is not delivered then inquiry for registration in hero motors satna but says your registration is check day to come on next day but my father is again going hero motors but again says next days there are 15 times
Why are not tell registration of the vehicle...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — manufacturing default

 sr7272 on Jun 25, 2018
Bike model passion pro 110, purchase date 11 may 2018, owner name rajesh goyal, contact no.[protected], registration number dl5sbq8891, the bike's balance is not right, we complained about it in the showroom, he said first will be fine on the service, not taken, agar if you do not help me then your product complaint i will do it in the court of kanjumar...
Complaint comments  Read comments [1]Complaint category Banks

Hero Motocorp — splendor I smart 110, the worst bike ever

 RINKU MAMODIYA on Jun 23, 2018
The worst experience ever with hero motocorp
I'm lodging this complaint against the first bike that i purchased in july, 2017 from hero motocorp. Now let's start discussing about the major problems :
From the day 1 this bike has unnecessary noise for which several times i complaint in agency but the problem is still there.
Next problem is that the bike has fuel indication problem. Fuel indicator is goes up automatically while driving. But the agency don't have any solution for this.
And now the bike got mileage problem as well. I had visited at agency various times but...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro edge

 Abrax on Jun 23, 2018
Dear sir /madam.
I just want to inform u that u have a worst type of service centre here in sopore kashmir under the name samad motors sopore.
I am visiting there from last twenty-five days just for oil seal change of my scooter. But every time they say that oil seal is not available and will take some more time to be available.

So please what to do.
Thanks...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — defect bike sale

 uday kumar 453 on Jun 23, 2018
Hello Sir,
I brought hero i smart 110cc bike in pune (Mokha Autoriders Wagholi).

ACE bikes service centers is the service center.

I am facing the many issues in engine.
Below issues i faced
1)1st time less then 4 months they were repaired engine.
2) less then 5420 kms clutch plates was changed.
3) less then 1200 kms bike timing chain was changed.
4) very poor milage.
5) filter is damaged and drum rubber is damaged.

my above concerns was raised about the complaints but no one responding kindly help me on...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — not-received rc for hero motorcycle model - hf deluxe

 Devashish Bharti on Jun 22, 2018
Dear sir/madam,
My name is kanhaiya lal baranwal. I have purchased a new hero motorcycle model - hf deluxe (Engine no. Ha11ejggm - 11944) from hero authorized ssp - jamui auto agency located at jamui, bihar on[protected].
I have paid rs.55, 500/- which includes rs.7, 951/- for the registration of vehicle. But after few months, the hero authorized ssp - jamui got closed and hence i could not receive the registration certificate for my new motorcycle. I am worried and in trouble because of not getting registration certificate yet. Please take necessary action and provide me the rc asap.
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — engine

 Dhiendra Mishra on Jun 22, 2018
Sir meine abhi bike agency par dekya tha goul motor teri pulliya lucknow kah gaya chain spocket kharb hai meine change karwaya fir bhi problem solved nahi hai. pasia aur time totally waste.sir mein request karta hu service jaha hoti hai wahi exprert adami rahe jisee customer setifected ho sake .yah customer ko chip karna hua third time mistak hai mein Consumer forum mein complaint karuga agar meri problem solved nahi hui.i have pay money for bike maintenance. please sir solved this problem....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — worst behavior of staff

 daleramesh on Jun 21, 2018
This is ramesh naidu from tuni, east godavari district, andhrapradesh. I went to your show room at tuni. They are maintaining worst staff. The staff are very ridiculous they behave like government employs. They don't know how to behave with customers. They didn't answer answer properly for any quiry. Today[protected] we are three customers walkout from your showroom and went to honda show room and bought vehicles there. All this is happend because of your staff ridiculous behavior. So please check your staffs behavior there and take action if necessary...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — issue with maestro edge bs4 engine

 Lavi23 on Jun 21, 2018
Dear sir/mam
I am sorry to say that but i am really sad and disappointed after buying hero maestro edge this time hero has disappointed me. I am an old hero customer present time i have one hero splendor one hero passion pro and splendor after using six years still there is not even a problem with engine but last year i bought a new hero maestro edge from ashish hero sheopur and completely dissatisfied its engine is just annoying after service and refilling the engine oil every 10-15 days when i check the oil in the engine there is not any amount of oil the scooter stops working anywhere...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — head light

 raju kumar bhuyan on Jun 21, 2018
Last year 2017 april i purchage glamour bike and last year dec'2017 i order for glamour bike head light but still i not getting it, and your service and spare parts manager not taking any step so many times i visit there i think i do mistake to purchase bike from hero dealer, your parts sector is not active its totally hope less. Will you short it out....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — worst service

 Lavi23 on Jun 21, 2018
My scooter maestro edge has a wiring problem or something else soo my headlamp bulb stops working every and faults in something one month i buyed this scooter one year ago and till now i had replaced 8-9 bulbs 4 days before i went to ashish hero sheopur mp they told me we don't have enough workers today come on monday we will change wiring, regulator, and magnet i went on monday they told me today also we don't have enough workers come back tomorrow i went next day they told me still we don't have enough workers and time too we are busy they were making fool off me. Than i went yesterday and they...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — service delay after 20 day

 vivekvrm on Jun 20, 2018
Hello sir my name is pawan kumar verma my bike is accident case bike in service center submit by 1 - june-2018 service manager talk me give your bike after 15 day but toady is 20-june-2018 my bike not repair before 5 day i am counties visit service center but not repair my bike and worker are use mobile phone in your service center and all staff very bed behavior and tomorrow morning 11 o'clock go to consumer court and submit all detail court with all proof...
Complaint comments  Read comments Complaint category Stock Market

Hero Motocorp — oil tank color faded

 Sandeep Senthiya on Jun 20, 2018
Dearsir,

We have purchased a byke on dated 29.11.2017,
After some month used this bike but now we have face problem colour faded on oil tank. So please replace the tank for resolve the issue.

Note :- all service done by your authorized service center

Thanks and regards
[protected], [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — complaint against hero service and service manager [Resolved]

 Nkneeraj on Jun 19, 2018
Dear sir/mam, i P.Nagendra, i have purchased the the new bike hero duet this is my fifth hero bike i bought in last year this month from sainath automotives, kharagpur, west bengal. First of all i tell you this is not my first bike iam the already a good buyer of hero bikes since 15 to 20 years.This bike my fifth one. I never purchased any bike other than hero but this time i have got a very bad experience with this bike. Last month i faced the tyre issue and this month i faced direct engine problem. Sir you only think how much i pay on 1 year recent bike is this fair. I have never faced any issues...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — my green I smart model 2014

 Manish Silewal on Jun 19, 2018
I have purchased my green i smart from shankar automobiles ambala cantt, mohra the bike petrol t is damaged its leaked i have exchanged it from market and there is rust in the petrol tank i also have exchanged it now this bike is not giving mileage only a year have pass only and it is talking to much petrol for running i want a solution to this bike...
Complaint comments  Read comments Complaint category Other

Hero Motocorp — bike fuse

 Himanshu Srivastavji on Jun 19, 2018
Sir
In my bike super splender up51 al 2820
The fuse is not working, it doesnot even work & hold up from minimum 1 hour to atmost 1 day. I had lodged complaint regarding this matter in my 3rd and 4th servicing at shubham hero agency, basti up but the staff doesnot took any action. I also visited shubham service centre approximately 10-15 times so as to change my defective fuse. They just change the defective fuse to new one. I m having this problem since this march upto till date 19 june 2018, and i have changed upto 100 above fuse on my own expense.
I am very unhappy with...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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