Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2114
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2192
down
528

Phone:
Phone:
up
1005
down
258

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2114
Pending
0
Resolved
34
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (312)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — reminder: email regarding

 Mohd. Naseem Khan on Apr 4, 2018
My name is mohd. Naseem, i got finance passion pro bike, no. Dl 13 su 8068 from himgiri showroom, loni road, delhi-110093 on november 4, 2017 by hero finances. Problem is that last three emis did not make ecs, every time informed me that there is some technical problem, so, your emi of this month could not ecs while my account is funded. Due to this your customer care call me again and again and harass me to pay emi in cash or something else.in spite of my request, they do not try to solve the emi presentation problem as said above. I also request on your customer care to give me account statement...
Complaint comments  Read comments [1]Complaint category Loans

Hero Motocorp — faulty petrol lock

 asayman on Apr 3, 2018
I have purchased duet in the m/o - march/2017. I am facing a lot of problem during lock of fuel tank.

My scooter has provided 3 free services in different work shop but there have done temprory solution.

Today also i faced same problem and my fuel tank is remain open until i will go workshop for repairing it. Again i will get temprory solution at work shop.

I need permanant solution, so that i will be trouble free riding.

Looking towards your urgent support and permanent solution....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — my brand new splendor + have engine issue & your service centre not solved

 manoj45450 on Apr 3, 2018
I take my bike in perfect auto services at perfect house gondal road rajkot for service issue in engine my bike have problem that when bike runing its not run smoothly & i give him for that problem more than 3 times a7 thay not gave me satisfied answer or solution so i give you my last job sheet no.[protected]rjc[protected]

Please give me proper solution of my problem fast & give me replay as soon as possible

Thank you

Vishal gohel
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — passion pro 110 is not working properly

 Sumit singh rathor on Apr 3, 2018
My name is sumit singh rathor. The reason for being here is that i have just bought a new bike hero passion pro 110 on 23 march 2018, it run only 146 km. As i said that i have just bought a new one so that there should be no problem into it, but i am facing lots of problem through this like 1. The pickup of this bike is very bad,
2. It creates sounds while changing the gare, i could hardly change the gare its veri tight sometime.
3. The speedometer is not working, and when i talk to the person of that showroom he was a mechanic he said that you have to buy a wire of speedometer because...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike handle issue

 Aggarwal mohan on Apr 2, 2018
Hi team,

I made service my bike, before the service my bike handle was working properly but after service my bike handle was unbalance so i came back to service centre they sd every thing is good but i was sd it is not balance they started argument with me i went to mr n k singh (Manager) he did not support us. Plz help me and take action as soon as possible. It is my first experience and my first experience is very poor....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — bs3 bike sale in current date by janta trading company pratapgarh uttar pradesh..

 Traimbkesh 5 on Apr 2, 2018
Sir I'm purchasing a hero xtreme 150 bike. But agency give me a bs3 bike. Against to supreme court order. And agency give me a one year old bike.. and the bike is not my name. And insurance is in my name. Sir I'm purchasing my bike 1 February 2018. And the bike paper not in my hand
. Only insurance paper and sales later gives me by agencies. Sir plz help me or I'm going to consumer forum or court..
My contact details
Name Traimbkesh Ojha
Mo. No. [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — not providing good service, for bike as well as the don't have trained technician

 Oswal sweety on Apr 2, 2018
Hello,

my name is sweety oswal. i am using duet bike from 2016,
from last month their is some handle forkout problem in my bike so i gave my bike in Arul authoriesed hero service station, which located in narhe (411041).

first time what work they did i dont know & they charged me 800 Rs. i send my bike return for same concern with my husband, but no use my bike problem is still same and also a new problem they gifted to my bike. the problem is that my bike, s front side & wheels noise are started.
Hero service is not providing a job card copy to there...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — complaint about the service center

 Rushank on Apr 1, 2018
Hey
This is regarding the service center name jk enterprises in amar colony, i took my scooty there for servicing around a week ago. Despite telling them about the problems that i am facing like suddenly shutting of engine, pickup issue and scooty's horn, they didn't repair it and charged me around 1300 rupees for nothing. I took my scooty the very next day for a check up with the same issue but they didn't did anything. The engine is over polluting and i faced mamy problems to obtain a puc.
The manager at the service station is not very supportive. So i am looking for the help from...
Complaint comments  Read comments Complaint category Car Service Centers

Hero Motocorp

 अरूण सैनी सूर्यवंशी on Mar 31, 2018
मेरे पास हीरो की सुपर स्प्लेंडर बाइक है है जो हमने मार्च 2017 में ली थी इस बाइक की बेटरी सही काम नहीं कर रही है मैंने तीन बार शोरूम से बेटरी बदलवा भी ली है लेकिन मुझे बार बार वही बेटरी दे दी जाती है और वो दस पंद्रह दिन सही चलती है फिर ख़राब हो...
Complaint comments  Read comments Complaint category Schools

Hero Motocorp — self and indicator not working from beginning. helmet is not good quality. we are totally desperate with the showroom dealings

 rajibinoy25@gmail.com on Mar 31, 2018
We are not satisfied with the showroom dealings. We took new maestero edge from your dealers jubily hero kottayam branch kerala. But the scooter is not good condition on the first day in showroom. It is not properly washed, no tool box in side the carrier, self is not working from the day beginning. The hel met we got with the scooter is not good quality. The consumer who traveling on the scooter, there is no safety for his life because the helmet is not good. We borrowed for 66167 on road price. Why the company provide the poor quality helmet. Totally desperated....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero pleasure side mirror not available

 gaikwadv_111 on Mar 31, 2018
I am using hero pleasure & i want o change the side mirror. I am searching the mirror from last 6-7 months in my area, ambernath - badlapur situated in thane district, maharashtra. But i am not getting a simple side mirror. What is this rubbish.
Even your authorized dealer also not at all bother to serve our request & they are saying that, don't buy hero's bike.
I really fade-up with your servicing & availability of spares.
I had a very bad experience....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — demand of 1 percent extra on e-payment.

 Rahul Konapure on Mar 30, 2018
My vehicle number mh-13 ag-7853.
Your authorize dealer laxmi automobile located at vishal nagar, jule solapur, solapur.

On 30/03/2018 i have done servicing for above mentioned number bike.
They generated invoice number 10314dc18v7818 of bill 2, 776.00 rs.

When i offer the bill through e-payment. They state me that 1% will be charge extra on amount bill. And they were unable to give bill of 1% extra.
Then i refuse to pay electronically and paid in cash.

Charging 1 % extra is illegal....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — above 6 month no numbers plate no bluebook send me.

 Sanjit Majumder on Mar 30, 2018
Kindly requested, i purchage hero glamar motorcycle on[protected]. West bengal in burdwan at memari's basanti automobiles (Delear cod-11680) above six month number plate & bluebook not send me. Every time i problem in my working place. I inform atlas i fed-up to the sarum. Please my problem immediately slove. I kindly request...
Sanjit majumder
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — emi regarding

 Mohd. Naseem Khan on Mar 28, 2018
My name is mohd. Naseem, i got finance passion pro bike, no. Dl 13 su 8068 from himgiri showroom, loni road, delhi-110093 on november 4, 2017 by hero finances. Problem is that last three emis did not make ecs, every time informed me that there is some technical problem, so, your emi of this month could not ecs while my account is funded. Due to this your customer care call me again and again and harass me to pay emi in cash or something else.in spite of my request, they do not try to solve the emi presentation problem as said above. I also request on your customer care to give me account statement...
Complaint comments  Read comments Complaint category Loans

Hero Motocorp — not receiving bike under claim

 Jitin Goel on Mar 28, 2018
I own a ignitor (Dl5sak8940). I gave it for service at aman motors yamuna vihar on 3/3/2018 under claim but i had not receive my bike till now. Whenever i call them they always say that 1 or 2 parts are not available. I am shocked that on a authorised service center of hero there is no parts. It is ok that some parts are not available in 5 or 10 days but it is 26 days now.
I buy a hero product because i have faith in the brand but i think it is not worth it.
So please if you can, check the problem and solve it....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — fault in manufacturing

 Hamid Akhtar on Mar 28, 2018
I purchased a new glamor on 27/03/2018 from sln automobiles at hyderabad. Hardly, i have driven it 18km, i got know many manufacturering faults such as, gear is completely unchangeable, even i had to drive with 1 & 2nd gear, clutch is broken within itself, engine is making very harsh and problematic noise. Moreover, i had three hero bikes, just before three to four months, i purchased the same model, though, i provided all the documents, they kept on insisting to provide aadhar-like ragistration id weather your respective state transport department provided you or not.
Finally, i request...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hf deluxe odometer not working properly

 dkay on Mar 27, 2018
Sir my name is vikash. I had visited 3 times in the company (Shivam hero) for the same work, but problem is still there, now they dined to work on this issue, because they are saying that your vehicle got an accident but there is nothing like this, my vehicle did not got any accident ever. My vehicle no. Is hr 953746. Service department is not helping me, so i need support....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — rejection showing cause of out of warranty period within warranty period.

 Tulushi Mondal on Mar 26, 2018
Dear sir,
I, tulushi mondal, a customer of hero motocorp company, bought a hero splendor, self start bike on 31/01/2017 from avik motors. Gt. Road. Ushahram, asansol, bardhaman. West bengal and equipped a exide battery on the same day. But due to defect of the battery i sent the battery to the aforesaid company. They rejected the battery showing the cause of "out of warranty period."though according to the manual warranty period is not over. My claim request is mo/ex / asn / 8233822 dt.20.03.18. Battery type etz4., serial no. M7k6p441946, mfg. Code 7k6, battery charge code 7k63 but how...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — service

 gopapals on Mar 26, 2018
This is regarding the bad experience i faced in the hero honda service centre.
I serviced my two wheeler, hero honda passion at grande motors, gurukulam junction, alathur, palakkad, kerala on 24 feb 2018. After the service, i was handed over a bill of rs.16350/- and while making the payment by sbi credit card, a service charge of rs. 327 was charged extra to the bill amount. Upon inquiring about the charge, the concerned people said they are charging the service charge on customer (Which is supposed to be born by the dealer). Also the huge amount of bill was made by changing the items which...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike damage

 Mohammed Shahbaaz on Mar 26, 2018
Respected sir /madam
I am given a my vehicle no is ts13eg7421 maestro edge for lakshmi motor somajiguda free 5 th service from 20/03/2018 till now i didnt get and i am not satisfied about his service he was damage my vehicle and 15 km extra run and manager employee both he don't no how to talk with customer and he is not doing his work properly and not having any security of customers vehicle even camera recording is here the cash counter just taken the cash and give gate pass the customer only see his vehicle and take out only he knows to take the cash have all employees are irritate to...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

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