Hero Motocorp — hero pleasure

Address:

Indore, Madhya Pradesh, 452009

We had purchased hero pleasure color mag registration no. Mp09uj7038
Engine no jf16ejhjk06743 chasis no. Mbljfw027hgk03655 purchased from your dealer sukhmani automobiles [authorised dealer of hero motocorp ltd] bill no. 11237bk17s2048 dt 25.11.17.

We had been approached by ur dealer for 1st service and we had taken the above vehicle for 1st service around 1 month ago.

I am true indian mentality person and hence i never gone for honda product [activa] inspite of pressure from my family member. I wanted to buy only indian company product hence i did so. But this fact was hearted when during 1st service your dealer engineer called me and told me that rs. 2, 500 need to be paid for some repairs in the vehicle. I refused for that repair. I told your dealer engineer that the vehicle has run only for less then 100 km after purchase and i am not prepared for that repairs i will make a complaint to the company for this. Then they forced me that ok we will keep the vehicle for 1 day and get the vehicle checked by company's engineer and then deliver the vehicle next day.

But then i took the vehicle in my custody and kept at home and now making the complaint through this email and request you to kindly ensure smooth running of the vehicle in warrantty period. Since this incident i was using the vehicle after service but now the self of the vehicle has stopped working and i doubt if they have removed my original battery and put old battery in my vehicle. And now the vehicle we are using is without self [we are using kick to start the vehicle] another point to this is that the vehicle has run only 171 kms. Till now after purchase and list of complaints have started.

Now i have lost total confidence in your above dealer hence please arrange to
Replace this vehicle with new one because the vehicle has run oly for 171 kms so far.

Early action is highly appreciated

Regards

Rakesh raghuvanshi
[protected]
Indore - mp