Hero Motocorp — hero pleasure/air leakage due to the rusting of rim within the first service and unwillingness of free replacement of rim

Address:

Alappuzha, Kerala

I purchased my vehicle (Hero pleasure) no:kl 32 l5758 from travancore motors, cherthala, alappuzha, kerala on 29/09/2017.

Even before the first service there was a leakage of air from the front tyre and when it was brought to their attention during the first service they said that it is due to the rusting of the rim and it can be rectified by painting the rim. We demanded a replacement of the rim but they said that rim is excluded of warranty services and is not replaceable. It was becoming more and more difficult to manage the vehicle due to the air leakage and we had to refill the air everyday. We went there once again to convince them regarding the difficulties we face as the problem was not rectified by painting the rim and then they said that we had to purchase the rim from the head office in alappuzha on our own and they cant bear any responsibility for its availability and cost. And may be for the same reason they did not remind us about the second service and we are forced to believe that it was intentional. Then the reminder came before the third service. We enquired them, why they didnt do so on time and they answered irresponsibly that we might not have attended their calls. As we have their numbers saved, we are pretty sure that no such calls have come to us. Then, they skipped the second service and did the third service one month prior to the actual date of third service and this time too, they stuck to their stand that there is no free replacement of rim. It was becoming extremely difficult to manage the vehicle and my daughter met with an accident on 26/05/2018. Now they say that the rim is damaged and we could have had a free replacement of the rim if the second service had not been missed. It appears strange to me as they are speaking without any correlation.

Morever there were so many scratches on the vehicle at the time of purchase and when this was pointed out, they neglected it. And above all we are thoroughly disappointed with the way they deal their customers.
Sir, i cant understand what is actually happening in your company. Is your staff trying to make fun of your customers? Or are they trying to cheat them? We came for a deal keeping in mind the golden days of hero honda. It was indeed a matter of pride to have a hero honda vehicle at home. But now to have a deal with hero is a question of risk. That is what so many o[censored]s understand. And sir please try to make your staf[censored]nderstand that the customers are not coming there to beg for their mercy and instruct to deal with them with due respect.
I hope that you would consider my complaint seriously and find an amicable solution to it.