Hero Motocorp — Logistic and Handling Charges of Super Splendor BS6.

I have purchased a Super Splendor BS6 on[protected]. I have charged with a Logistic and Handling charges of Rs. 1920.00 (Rupees One Thousand Nine Hundred and Twenty) only by the concerned dealer except the price of the vehicle, Insurance, Registration and Good life etc. The invoice of Rs. 1920.00 was not provided me by the dealer representative, but when I claim for that they have provided the same with some hesitation after half an hour with particulars LOGISTIC AND HANDLING CHARGES. The Representative could not clarify what the Logistic and Handling Charges is? But he said that they received the amount from all customer at the time of selling a vehicle. Also, I have asked him is this charge mandatory? He replied it is mandatory. It is pertinent that I have received the vehicle in the dealer myself. Now, WHAT IS THE LOGISTIC AND HANDLING CHARGES?
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Hero MotoCorp customer support has been notified about the posted complaint.
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Dear Sir,

We regret the unpleasant experience. We request you to share your Registered Mobile Number and Dealer details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

Regards,
Team Hero MotoCorp
p a y e l's [Complaint's author] reply, Aug 23, 2020
Mob. No. 9854665240
Dealer Details : HI SPEED BIKES, A T Road, Maligaon, Guwahati-781011
Dear Sir,

Thanks for providing your details. To proceed further kindly share your VIN (Vehicle identification number) on app.[protected]@heromotocorp.com for our team to look into it.

Regards,
Team Hero MotoCorp

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