Hero Motocorp — Manufacturing defect

Address:

Hi-tech Motors (Kaaba)

Hi,
This is Bilkish Begum, residing at Kolkata 700039, was purchase a Hero Maestro on 30/01/2021 from Hitech Motors Kasba, the sales person was Mr Govind agarwal bearing phone number [protected].
Within 15 days of purchasing the Scooty, it was not getting on from self start as well as kick start. I was called the said sales person and as well as the service person Mr Balaram Mohanti bearing phone number [protected]. But somehow the did not pick up my call on that day. Again I have called several a times to both of them on 17th February and 18th February the have sent two service person to my residence, one of them Mr Surojit bearing phone number [protected]. They came and tried but there efforts goes all in vain. Both of them telling me that there is not enough Petrol on the oil tank though about 2 ltrs petrol still there on the oil tank. They were continuously convincing me that I had to keep more than two ltrs petrol everytime to start this Scooty. As instructed by them I again brought 2 ltrs of Petrol and they poured it into the oil tank. And that time the Oil indicator at the display area was showing full till 5th of its indication. Again they were trying hard to start the engine but this time also they were failed to start the Scooty.
Then they called someone and asked me to handover the Scooty to them so that they can took it to service centre and can do the needful. I asked them how they will carry the scooter to the service centre which was 3.5 km from my residence. I have seen them one of them was riding a bike and thrashing the Scooty by his leg and other one was sitting on the Scooty. I am sure my Scooty will be damaged because the process of taking the Scooty towards the service centre was wrong and unprofessional job work. They did not even bother to give me any receiving.
I am very much puzzled and sure that there must be a major defect on the manufacturing part. How a new Scooty can be work like this and the black fibre cover of the display area look like it is a year's old as it is discolored.
For your information I have not yet receive any RC till date.
I would like to request you to exchange the same with a new one which should be checked and rechecked by your team. So that a consumer can be satisfied with the product.
Regards
Bilkish Begum
[protected]
[protected]@gmail.com