Hero Motocorp — Not delivering my Vehicle

Address:

New Delhi, Delhi

Hello I have purchased Hero i-smart on 26/06/2015, unfortunately my vehicle had an accident on 18th July and the damage parts are the fuel tank, handle, front shocker. Next day I visited your service centre and submitted my vehicle at "ARC Motors, Okhla, New Delhi" ON 19.07.2015 And they commited 7-10 days for delivery, but I am not getting any response from "ARC Motors" and "Hero Corp" Service Center saying that they have done thier steps for requesting the dameged parts, but still there is no dispatch from Hero, when we are calling their customer care numbers they are misbehaving with me, on of the no is where i called "[protected]" saying 'tere se kya matlab dobara phone mat kario yaha", this kind of language they are using with customers.' Hero MotoCorp was a great brand when it was associated with Honda, but now as i can see the wrost services from Hero Motorcorp. I bought bike for my convenience but now I’m frustrated, Please get my bike available to me as soon as possible. I have so many work to do and don’t have time to wait for their parts so please arrange me my bike parts asap. Time is most important for me Thank you. My name is Prashant Chand. My contact no. [protected], [protected] Bike Registration no: DL3SDF0397 Dealer Name: ARC Motors Okhla City: New Delhi