Hero Motocorp — Owner name - Akash Chakraborty Mobile No. - [protected] Model - Hero Passion Pro Bs6

Dear Sir,
With due respect I would like to inform you that I had purchased Hero Passion Pro Bs6 Bike on 01/08/2020.
Owner name - Akash Chakraborty
Mobile No. - [protected]
Model - Hero Passion Pro Bs6
Vehicle No - WB 06T 1813
Chassis no. - MBLJAW144LHG22244
Engine No - JA06EWLHG24445

After few days of purchasing I had various problems like -
1) Engine shutdown suddenly in driving condition.
2) Gear Shifting Problems.
I had visited your P-10, Taratala Road, Opp - Taratala SBSTC Garrage, Kolkata - 700088 Service center six times while I had completed only 5600 km.
On 19/08/2021 my bike suddenly stopped working and I was unable to start it with not in self nor in kick mode and the engine malfunction light was blinking on that time. I called your service centre for a pickup service but after getting no positive response from your end I hired a loading mini truck and also unload by myself on your service centre on 21/08/2021. After three days I visited your service centre and came to know that bike has some battery issues. So, I requested for battery replacement. but on 03/09/2021 I got a call from your service centre ( Mobile number [protected]) and they said that my bike is ready and there is no battery problem and billed Rs. 95/- for a spark plug change.
If there is no such problem in battery or engine in my bike then why my bike stopped your service centre can't explained.
It is difficult for me for having the bike with all these above problems. Please try to understand my problem. I am requesting for a Replacement or Refund of my bike and also requesting you to look into the matter.

Please Provide your contact number in your answering mail for further contact.

Supporting documents are attached.

Yours faithfully
Akash Chakraborty
(Mob - [protected])