[Resolved]  Hero Motocorp — servicing of hero achiever bike was not done correctly

Address:

Lenin Nagar, Chinsurah Station Road, Hooghly 712102, Hooghly, West Bengal, 712102

Hello team,

This is pratik mahanta and i have my less than one-year old bike (Hero achiever, 150cc). I went for my 4th free service on 8th sept 2019 (Sunday). I asked them to change the engine oil and told them about some problems to be fixed. I do not know if they have fixed those or not, but they have certainly created a new problem in my bike. I returnted home and put the bike on stand. The next morning i found that engine oil is dripping on the floor. I cleaned up the floor to watch if this happens again, and the next morning i saw the same thing.

Now, it is a fact that i stay outstation and cannot not come to my hometown every week. To fix this sort of things, i need to take my bike to the service centre again, or to a local bike mechanic. It's really painful and harrassing kind of thing.

The name and address of the service centre:
Hero sur motors (Service centre),
Dharampur, chinsurah, hooghly 712102,
Gstin - 19akaps2635p1zl

My vehicle details:
Chasis no. - mblkcs309hgg02067
Engine no. - kc10ejhgg02164
Regn no. - wb16 ax4042

The service invoice is attached here for your reference. Please consider this to be the 1st level of escalation and kindly help me to get this problem solved and this time i am not going to pay any money.

Regards,
Pratik mahanta