Hero Motocorp — unable to pay emi-wants to cancel booking maestro-vehicle not delivered

Address:	Kolkata, West Bengal, 700040
Website:	[email protected]

Am sulata paul booked a hero mastero on 16.10.2018 having eng no jf33abj4f03399 and chassis no - mbljfw014j4f03459

Being a employee from gi insurance industy i done insurance from own and submitted to dealer.

Vehicle registration till not done as required documents with me.

Paid cash 31000 (Approx.) as down payment, and rest amount rs.40000 going under loan - shriram city union finance ltd

Now due to my son (3 yrs) school admit time came, i will not be able to pay the rest emi due to financial problem.

I wanted to cancel my booking against mastreo.

As per sales manger biplab ([protected]) i could not cancel and can’t get refund amount.

Biplab also said there is no process to cancel and refund as two wheeler also not delivered to me.

Kindly think the future situation and help to resolve the same.

On 26.10.2018 mail send to '[protected]@heromotocorp.com' for the same.
Till not received any call from any where.

I found one new things when i am trying to scan and uploading my receipt for your ref.
Computer generated receipt issued in the name of arun saha, and they over write my name manually.
If they received amount from arun saha then where is my amount and my bill.
Engine & chassis number also missing, there is no confirmation that for which two wheeler i paid the amount.

On 16.10.2018 my son was out for long time without lunch so on that day he was not ready to sit any more in dealer, so i was in hurry and not checked the money receipt too.
Please find attached as ref.

Dealer name-hitech hero
Address-267, prince anwar shah road,
Kol-700033