Hero Motocorp — unethical behaviour of a staff named mr. jha at north bihar agro agency, kalambagh road, near chhata chowk, muazaffarpur

Address:

Kalambagh Road,Near Chhata chowk,Muzaffarpur, Muzaffarpur, Bihar

I am owner of a motorcycle of your company named cd deluxe of 2009 model bearing its number br 06t 8429 and from last 10 years i have been continuously maintaining my said motorcycle availing all the free and paid services before north bihar agro agency alongwith its proper insurance from national insurance company, muzaffarpur. Also i have not taken any claim as yet. On 26th jan 2020 the said motorcycle met with an accident at lenin chowk muzaffarpur resulting into damage of its visor, ignition switch & steering lock, front suspension, rear indicator, and main stand and i went to said north bihar agro agency pvt ltd. Kaalmbagh road, near chhata chowk, muzaffarpur-842001 for its repair and further claim. As my said motorcycle has been insured with national insurance company bearing its policy no.[protected] valid from 4.11.2019 to midnight of 3.11.2020, with which you have a tie-up and you should have done cashless repair and transaction, first of all i had to purchase a claim form outside the agency by paying rs.10 in cash, thereafter a person on duty mr. Jha had done number of ifs and buts and neither entertained my application nor provided me estimate although my said bike was in agency from 10 am to 3 pm and under purplexion i had returned from there. I am lodging my complaint for necessary action against north bihar agro agency pvt. Ltd. And person on duty mr. Jha and his associates.