Hero Motocorp — vehicle petrol tank damaged

buddhiprakash

from Jaipur, Rajasthan

Address:	Jaipur, Rajasthan
Website:	consumer complaints

Dear team,
My previous complaint is attached bellow.
Still my problem is not solved by your workshop.
Mr. Rahul (Manager, akar motors workshop) called me after 2-3 days from the date of registered complaint and gave me the time of 2-3 days to solve the problem.
Now from 5 days he is not receiving the call and disconnect the call. I am not able to understand that why the company is not taking action for this type of irresponsible people who are not able to handle such things.
Kindly solve my problem otherwise u will lost your faith. Even me also exteremly dis-satisfied with the hero group. Kindly take necessary action about the matter.

Regards
Buddhiprakash
[protected]

(Previous complaint sep 10, 2017)
Dear team,
I buddhi prakash purchased a hero splendor wide chesis no - mblha7179h4e00358 & engine no - ha10afh4e00312 dated on 30/08/2017 morning @ 7.30 from ghiya motors, banskho, jaipur (Sub dealer of akar motors)
I parked my vehicle inside the house under the sky.
Next day on 31/08/2017 i was cleaning my vehicle then i saw some scratch & defect on petrol tank.
I am staying in jaipur & went to akar motors workshop jaipur for repair or change the petrol tank under product warranty.
But situation is same.in workshop the mechanic rubbed the tank with some cream & cotton and send me without solve my problem. The spots are as it is.
I sudden called to hero helpline no - they filed my complaint & gave me ticket no[protected]. I got 2-3 calls from customer care but there is no solution.
I am so fade up with these unfair activities from hero side. Also not satisfied with the product & warranty related issue. I m not able to understand the warranty guideline which are provided by you for product.
Kindly solve my problem. Either repair it clearly or change the petrol tank.

Thanking you

Buddhi prakash

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Hero MotoCorp customer support has been notified about the posted complaint.

Sep 23, 2017

Updated by buddhiprakash Dear sir,
My name is ashok kumar meena. I purchase a hero duet scooty on 23/11/2016. Chesis no - mbljf16esgge30564 & engine no - jf33aagge34020.
Vehicle no - rj 14 hp 3907.
Meri gaadi ki sari service maine time pe karwayi hai. Uski 6 free service hone ke baad gaadi ka engine kharab ho gaya. Usko akar workshop per lekar gaya jiska unhone job card bana diya[protected]rjc[protected]. Akar workshop ne delivery date 07/09/2017 ko 6pm bataya tha.
Me vaha 22/9/2017 ko gaadi ki delivery lene gaya to unhone bataya ki abhi gaadi sahi nahi hue hai jab sahi hogi tab phone kar denge. Or vaha per baat bhi sahi dhang se nahi ki. Mujhe gusse me ulta seedha bola gaya.
Sir me ek gaon ka student hoon, or jaipur me study karta hoon. Mujhe collage jane me bahut problem ka samna karna pad raha hai. Aaj 22 din se me pareshan hoon. Aapke service center per sahi dhang se jawab nahi milta.
Sir meri gaadi ka kaam jaldi se jaldi karwane ka kast kare or aapke service center walo ko samjhao ki sahi dhang se customer ki problem ka samadhan kare or baat sahi dhang se kare.

Ashok kumar meena
[protected]